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jcm_118
jcm_118
Participant
February 18, 2026
Question

Bonus Code Lost Due to Incorrect Support Advice, Need Resolution

  • February 18, 2026
  • 3 replies
  • 37 views

I need advice regarding the Adobe Creative Cloud Bonus Code Program.

In April 2025, I received my 2024 bonus code. My subscription was still active until Feb 2026, and Adobe Contributor Support told me not to redeem the code yet and to wait until my subscription ended.

However, when I tried to redeem it in Feb 2026, Adobe told me the code had already expired in Jan 2026. Because I followed their instruction, my bonus code was wasted.

Now I am stuck with a subscription decision. Paying monthly is much more expensive, but if I subscribe annually, I worry that a new 2025 bonus code may be released later and I will face the same issue again.
 

Has anyone experienced this before? Is there any way to escalate this properly or request a replacement or extension?

 

      3 replies

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      February 18, 2026

      Log-in to your account’s Support History panel below.

      https://account.adobe.com/support

      There should be a copy of your CASE # with a transcript of what you were advised to do.  If Adobe made the mistake, they should fix it. Ask to speak with a Supervisor.

       

      Hope that helps. Good luck.

       

      Nancy O'Shea— Product User & Community Expert
      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      February 18, 2026

      I apply my annual bonus code to my subscription in my Creative Cloud account as soon as the code is issued. It has the effect of adding 12 months to your expiration date (and you don’t have to worry about somehow losing the code). Thus, my current subscription runs through 5/31/2026, because I already had an annual subscription when I applied the bonus code, which extended it 12 months.

       

      I didn’t save the original email that announced the bonus; however, I seem to recall that it said it would expire in 12 months. It seems you received bad advice from the support person, but unless you have a written copy of that conversation, I don’t think you have any recourse.

      Jill C., Forum Volunteer
      O
      oleschwander
      Legend
      February 18, 2026

      I have had exactly the same problem. Adobe support would not listen. I have spent days arguing with different support people.

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