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Question

Cannot create Adobe Stock Contributor account from Georgia

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Hello,

I am trying to create an Adobe Stock Contributor account using my existing personal Adobe ID.

I live in Georgia. My Adobe ID email is verified, I can sign in successfully, and Adobe’s phone-number form recognizes +995 Georgia. However, immediately after signing in at https://contributor.stock.adobe.com, I am redirected to:

“New account creation is not available at this time.”

The error occurs before I can create a Contributor profile or complete phone verification, tax, payout, or agreement steps. Therefore I also cannot access the Contributor Support form, because it redirects to the same unavailable page.

Could an Adobe staff member or Community Manager please confirm:
1. Whether new Adobe Stock Contributor registration is currently available for residents of Georgia;
2. Whether the country/region internally associated with my Adobe ID may be preventing creation; and
3. How this can be escalated to Contributor Relations for review?

I have no other Contributor account and do not want to create a second Adobe ID or use a VPN.

Thank you.

P

Playful_expert495d

Participant

I have exactly the same issue. I currently live in Georgia and use an existing Adobe ID that was originally created with a different country/region. I don’t have an active Adobe subscription. When I try to create an Adobe Stock Contributor account, I get “New account creation is not available at this time.” Georgia is also not available in the region selection list.

Could you please advise how I can change the country associated with my Adobe ID to Georgia without purchasing a Creative Cloud subscription or creating a second Adobe ID?

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Playful_expert495d

Participant

I also created a new Adobe ID as suggested. However, I am now unable to add my Georgian mobile number (+995) to the new account. I get the exact error: “An error occurred while performing this action. Please try again later.” I have tried both Safari and Google Chrome, with the same result. Could this be a geolocation restriction affecting phone verification in Georgia?

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Nancy OShea

Community Expert

Due to international trade sanctions against Russia, your region may be blocked by default.

If you’re a product user in the country of Georgia but originally created your Adobe ID with your region set to Russia, Adobe's payment systems will automatically block your account. You must change your region to Georgia or register a new Adobe ID using your local Georgian address and local payment methods.

Log-in to your main Adobe account below.

https://account.adobe.com/profile

Hope that helps.

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Nancy O'Shea— Product User & Community Expert

S

smooth_guide8e58Author

Participant

Thank you.
I currently live in Georgia and want to keep using this existing Adobe ID. I do not have an active Adobe subscription, so I cannot see or change the country/region through billing settings.
Is there a way to check which country/region is currently associated with my Adobe ID?
If it is set to Russia, how can I have Adobe change it to Georgia without purchasing a subscription or creating another Adobe ID?
Can an Adobe employee or Community Manager escalate this and check the region associated with my account?

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daniellei4510

Community Expert

This is a unique issue that I haven’t come across personally but another contributor might be of assistance. Hold tight for additional help from another contributor who may have suggestions how to resolve your issue. I’m from the U.S. and its four in the morning here, so give it some time for others to see your post.

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Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.

daniellei4510

Community Expert

Does this information help?

The Country of Georgia: Users residing in Georgia with local Georgian payment cards face no restrictions when creating accounts or purchasing Adobe Creative Cloud subscriptions. [1]

Accounts Originally Set to Russia: If you are a resident of Georgia but originally created your Adobe ID with the region set to "Russia," Adobe’s system will block transactions. To fix this, you must change your account region to Georgia or create a new Adobe ID using your local Georgian address and payment details. [1]

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Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.

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