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.eps couldn't be uploaded because it is not a valid file type

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i am trying to upload my eps files as usual but today i got message says filename.eps couldn't be uploaded because it is not a valid file type.

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AbamboCorrect answer

Community Expert

Locked. The issue has been solved and even if someone has the same problem, it will be a new issue. EPS is still an accepted file format and if the upload does not work, it is an Adobe interface issue that needs to be fixed by Adobe.

ABAMBO | Hard- and Software Engineer | Photographer

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A

André279854225fkz

Participant

What will be the best file format alternative in case they can't resolve or take time? use .eps 10

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Abambo

Community Expert

Check this answer!

ZIP with your EPS and JPEG preview. Or you need to wait for a fix tu arrive.

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ABAMBO | Hard- and Software Engineer | Photographer

A

André279854225fkz

Participant

Yes, but I'm in doubt whether they will accept the files in ZIP, I've never sent them before and I'm trying to avoid rejections

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fucsia

Participant

Same for me! Cannot upload EPS files!

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Abambo

Community Expert

I can confirm that there is indeed currently a problem with uploading vector art.

As a workaround, embed your EPS or Ai file in a ZIP container (only one vector file per ZIP, and generate a preview file as JPEG). I've tested that, and I got my asset into review.

I suppose that Adobe works to resolve the problem.

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ABAMBO | Hard- and Software Engineer | Photographer

O

Oleksandra29463797lft2

Participant

same here! this problem is just with vector files. Support say nothing about this, just transfer my chat with this problem to a dedicated team and then ... silent..

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Abambo

Community Expert

Chat is CUSTOMER SUPPORT not contributor support. Contributors should use the appropriate channel: Need help? (Stock Contributor Support)

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ABAMBO | Hard- and Software Engineer | Photographer

I

ivyn

Participant

same here! huhu

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Ayaz5C51

Participant

I have eps upload error too. Hope they will fix it soon

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E

EwCslkAuthor

Participating Frequently

still cannot upload eps. i tested uploading jpeg file, its fine, uploading

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Abambo

Community Expert

See here: https://community.adobe.com/t5/stock-contributors-discussions/eps-couldn-t-be-uploaded-because-it-is-not-a-valid-file-type/m-p/13733595#M59036

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ABAMBO | Hard- and Software Engineer | Photographer

U

user4190416

Participant

same here brother.

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Iro Art

Participant

same to me brother

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niangzi

Inspiring

same here. I was trying to upload .ai file. I even tried uploading the same file I've previously uploaded successfully, those can't get through too.

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N

niangzi

Inspiring

just an update - i am able to upload my .ai file now, it's the same file i wasn't able to yesterday. Guess the support team was working on it. 🙂

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André279854225fkz

Participant

I'm going through the same thing, I even tried looking again in the guidelines if I was doing something wrong, but it doesn't make sense because I've been following the same pattern for ages.
Are they doing some kind of maintenance or will they no longer accept eps?

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