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Participating Frequently
April 18, 2023
Beantwortet

.eps couldn't be uploaded because it is not a valid file type

  • April 18, 2023
  • 21 Antworten
  • 5873 Ansichten

i am trying to upload my eps files as usual but today i got message says filename.eps couldn't be uploaded because it is not a valid file type.

Dieses Thema wurde für Antworten geschlossen.
Beste Antwort von Abambo

Locked. The issue has been solved and even if someone has the same problem, it will be a new issue. EPS is still an accepted file format and if the upload does not work, it is an Adobe interface issue that needs to be fixed by Adobe.

21 Antworten

Participant
April 18, 2023

What will be the best file format alternative in case they can't resolve or take time? use .eps 10

Abambo
Community Expert
Community Expert
April 18, 2023

Check this answer!

 

ZIP with your EPS and JPEG preview. Or you need to wait for a fix tu arrive.

ABAMBO | Hard- and Software Engineer | Photographer
Participant
April 18, 2023

Yes, but I'm in doubt whether they will accept the files in ZIP, I've never sent them before and I'm trying to avoid rejections

fucsia
Participant
April 18, 2023

Same for me! Cannot upload EPS files!

Abambo
Community Expert
Community Expert
April 18, 2023

I can confirm that there is indeed currently a problem with uploading vector art.

 

As a workaround, embed your EPS or Ai file in a ZIP container (only one vector file per ZIP, and generate a preview file as JPEG). I've tested that, and I got my asset into review.

 

I suppose that Adobe works to resolve the problem.

ABAMBO | Hard- and Software Engineer | Photographer
Participant
April 18, 2023

same here! this problem is just with vector files. Support say nothing about this, just transfer my chat with this problem to a dedicated team and then ... silent..

Abambo
Community Expert
Community Expert
April 18, 2023

Chat is CUSTOMER SUPPORT not contributor support. Contributors should use the appropriate channel: Need help? (Stock Contributor Support) 

ABAMBO | Hard- and Software Engineer | Photographer
Participant
April 18, 2023

same here! huhu

Participant
April 18, 2023

I have eps upload error too. Hope they will fix it soon

MrttsAutor
Participating Frequently
April 18, 2023

still cannot upload eps. i tested uploading jpeg file, its fine, uploading

Abambo
Community Expert
Community Expert
April 19, 2023
Participant
April 18, 2023

same here brother.

 

Participant
April 19, 2023

same to me brother 

 

Inspiring
April 18, 2023

same here. I was trying to upload .ai file. I even tried uploading the same file I've previously uploaded successfully, those can't get through too. 

Inspiring
April 19, 2023

just an update - i am able to upload my .ai file now, it's the same file i wasn't able to yesterday. Guess the support team was working on it. 🙂

Participant
April 18, 2023

I'm going through the same thing, I even tried looking again in the guidelines if I was doing something wrong, but it doesn't make sense because I've been following the same pattern for ages.
Are they doing some kind of maintenance or will they no longer accept eps?