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Iván Gabaldón
Known Participant
December 12, 2018
Answered

File appears in Adobe server before FileZilla upload has finished. (???)

  • December 12, 2018
  • 2 replies
  • 1897 views

Hello everyone.

I go to my Adobe Stock Contributor page, and video files I'm currently uploading appear there, waiting for me to submit them for revision, while their upload is  still in progress in FileZilla. How can this be? Am I missing something?

Thanks in advance for your help!

This topic has been closed for replies.
Correct answer MatHayward

That's interesting! Let's wait if Mat can add wisdom to this.

( a screenshot -- private data edited out -- would be helpful)


As I understand it, this is a communication issue between the FTP server and the FTP client. It's not really a problem if your files are showing up prematurely. Basically the file is finished uploading before it tells Filezilla it's done. Filezilla looks like it's still working because it didn't receive the "I got it" message from Adobe Stock.

Submit the clip with confidence and I hope it (they) sell like crazy!

-Mat

2 replies

jacquelingphoto2017
Community Expert
Community Expert
December 13, 2018

Hi Ivan

When building websites time is set for the duration of certain activity and the duration of progress bars. If the time set for the progress bar is for longer period than it takes the actual upload to complete, then you will continue to see upload in progress even though the file is already completely uploaded. That might be it in your case.

Iván Gabaldón
Known Participant
December 13, 2018

Thank you jacquelingphoto2017 for your answer.

However, I still don't understand.

When yo say "when building websites time is set for the duration of certain activity and the duration of progress bars", are you referring to the configuration settings of the Adobe Stock website?

Here's the thing: right now when I look at my Adobe Stock panel for "New files", there are several instances of my videos that appear as if they had been uploaded twice, but none of those versions is actually complete. For instance, one video is 25 seconds long in my hard drive, but the two uploaded versions of that same video are 7" seconds and 19" seconds, so both are cut short, one worse than the other. As far as I know, I only uploaded once.

I'll proceed to delete both versions instead of submitting them for revision, then I'll try to upload it again. But I'd like to understand what's happening so I can avoid these errors in the future, specially since uploading each video using FileZilla takes several hours.

Another (related) question: a video that was recently rejected seems to be perfectly fine. I do understand (and accept) that Adobe Stock has a team of people tasked to evaluate and approve or reject all submissions, based on technical aspects but also on commercial appeal, etc. So far I've had 92 approvals and 1o rejections, so I feel I'm generally doing OK. But I want to better understand the criteria in order to improve my submissions. There's one particular video that seems to me should have been acceptable but was rejected, so now I'm wondering if that one too was cut short and I failed to notice that before sending it for review. However, once it's been moved to the "rejected" panel, it cannot be played in order to check if that was the case (nor does it indicate duration). I thought about trying to re-upload it and submit it again, but I understand this may be considered "spamming". Any advice?

Thanks!

jacquelingphoto2017
Community Expert
Community Expert
December 13, 2018

I can see that in terms of the duration of each video you're within the required time band, however are you meeting the other criteria as outlined below?

  • Videos must be uploaded through FTP
  • Minimum video resolution is 1,280x720 but we recommend submitting Full HD or 4K
  • File format must be either MOV, MP4, MPG, or AVI format
  • We prefer the following codecs: h264, ProRes, PNG
  • Duration needs to be at least 5 seconds and not exceed 60 seconds
  • Maximum file size is 3,900MB (3.9GB)
  • Please avoid vertical or square framing

At Requirements for contributing video to Adobe Stock are some guidelines you should follow.

If there is anything further that you need to know, ricky336​, Abambo​, or MatHayward​ might be better able to assist you on this subject.

Regards

JG

twaritar3263062
Participating Frequently
December 12, 2018