My Account temporarily blocked

Forum|Forum|2 years ago
November 24, 2023
4 replies
444 views

Hi,

I received an email from Adobe Team 16 days ago, saying that my account was temporarily blocked because I had submitted Generative AI content that did not adhere to their guidelines.

Your account was temporarily blocked after we noticed that you had submitted Generative AI content that is not within our guidelines.

The specific reason, which files are the problem, is not specified in email.

I sent an email to apologize for my mistake and assuring them that I would remove any images that violated their guidelines.

However, my account is still blocked and i did not get any answer. Do you know when can I expect to have a answer from abode team ?

Thanks

Contributors

This topic has been closed for replies.

Correct answer sixhaunt

Just gotta wait. Lots of us have been waiting months. Today is the three month anniversary for me personally. They really take their time with it but people have been getting unblocked after enough months of waiting.

Nancy OShea

Community Expert

See this related topic from two days ago.

https://community.adobe.com/t5/stock-contributors-discussions/account-blocked/m-p/14252407#M73023

Nancy O'Shea— Product User & Community Expert

Jill_C

Community Expert

You'll just have to be patient. Other Contributors have reported waiting days, weeks or months. There does not appear to be any predictable timeframe, and at the moment there is a Federal holiday in the U.S. so that might cause even more delays.

Jill C., Forum Volunteer

sixhauntCorrect answer

Inspiring

Just gotta wait. Lots of us have been waiting months. Today is the three month anniversary for me personally. They really take their time with it but people have been getting unblocked after enough months of waiting.

Abambo

Community Expert

There is no timeline. And you probably need to go through your files and compare those with the requirements and delete what is not conforming. As a professional you should be aware of what is required.

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

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