My contributor account is deactivated and support didn't reply.

I have been a contributor in Stock for 3 years and they deactivated due to suspicious activity and when I try to ask or send email, I don’t receive any reply. I did follow the guidelines submissions and rules and for that I cannot understand why Adobe Stock my account without clarifying the reason I lost many money already because before they deactivated my account, I tried to withdraw my earnings and then after my 2 days I receive that email saying that my account is blocked. Its already 2 months since my contributor account is deactivated and I keep sending email and case number but I didn't receive any reply.