Report Poor Vector Quality

Forum|Forum|3 hours ago
July 28, 2026
3 replies
9 views

I downloaded File #: 2017944258 as an .svg, only to open Illustrator and be met with a flattened, pixelated file. I did not receive a scalable file as expected.

How do I get a credit refund, as well as report the image for improper file types?

Thanks.

Nancy OShea

Community Expert

Contact Adobe Customer Support to request a credit refund.

https://account.adobe.com/

Click the chat icon & ask for an AGENT.

Issues with assets should be reported in the Stock buyer’s forum below, where an Adobe employee is more likely to see it.

https://community.adobe.com/questions-32

This Contributor forum isn’t monitored by Adobe employees.

Nancy O'Shea— Product User & Community Expert

Jill_C

Community Expert

Perhaps @Contributor1 can assist with your request.

Jill C., Forum Volunteer

RALPH_L

Community Expert

You need to contact the Adobe customer support using the contact chat bot.

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