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TheLaraSong
Participant
July 28, 2026
Answered

Report Poor Vector Quality

  • July 28, 2026
  • 4 replies
  • 50 views

I downloaded File #:  2017944258 as an .svg, only to open Illustrator and be met with a flattened, pixelated file. I did not receive a scalable file as expected. 

How do I get a credit refund, as well as report the image for improper file types? 

Thanks. 

      Correct answer Contributor1

      Hello ​@TheLaraSong, I've sent the details of your report to be reviewed internally. Thank you for the report and sorry for the problem with the asset.

      4 replies

      C
      Community Manager
      Contributor1Community ManagerCorrect answer
      Community Manager
      July 29, 2026

      Hello ​@TheLaraSong, I've sent the details of your report to be reviewed internally. Thank you for the report and sorry for the problem with the asset.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      July 28, 2026

      Contact Adobe Customer Support to request a credit refund.

      https://account.adobe.com/

      Click the chat icon & ask for an AGENT. 

       

      Issues with assets should be reported in the Stock buyer’s forum below, where an Adobe employee is more likely to see it. 

      https://community.adobe.com/questions-32

       

      This Contributor forum isn’t monitored by Adobe employees.

       

      Nancy O'Shea— Product User & Community Expert
      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      July 28, 2026

      Perhaps ​@Contributor1 can assist with your request.

      Jill C., Forum Volunteer
        RALPH_L
        Community Expert
        RALPH_LCommunity Expert
        Community Expert
        July 28, 2026

        You need to contact the Adobe customer support using the contact chat bot. 

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