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Gabrieuskal
Known Participant
January 6, 2022
Answered

The number of files I have in my portfolio has been reduced.

  • January 6, 2022
  • 2 replies
  • 1132 views

Hello, you see an hour ago I had 18032 files uploaded to my portfolio, but now I have 18009. I wanted to know if it is a web error? Well, I have not received any kind of notification.

This topic has been closed for replies.
Correct answer Nancy OShea

@Gabrieuskal and @mccjeff,

Please Contact Adobe Stock Contributor Support directly.  There may be reasons for removing your old images.  Or it could be a technical problem on their end.  That's not something fellow users can help with, sorry.

Stock Contributor Support: https://contributor.stock.adobe.com/en/contact

 

 

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
January 6, 2022

@Gabrieuskal and @mccjeff,

Please Contact Adobe Stock Contributor Support directly.  There may be reasons for removing your old images.  Or it could be a technical problem on their end.  That's not something fellow users can help with, sorry.

Stock Contributor Support: https://contributor.stock.adobe.com/en/contact

 

 

Nancy O'Shea— Product User & Community Expert
mccjeff
Participating Frequently
January 7, 2022

Oh you bet I have emailed them. I am not happy at all right now. They responded to my email a few minutes ago with a very vague and ambiguous response.

Nancy OShea
Community Expert
Community Expert
January 7, 2022

What was the response?  Enquiring minds want to know...

 

Nancy O'Shea— Product User & Community Expert
mccjeff
Participating Frequently
January 6, 2022

They have been going into my account and deleting a lot of images that were approved years ago and even were best sellers on Adobe Stock. Looks like they have major issues with their staff.

Gabrieuskal
Known Participant
January 6, 2022
Hello. Have you also had the number of files in your portfolio reduced
today?
mccjeff
Participating Frequently
January 6, 2022

Yes. They removed a bunch of my images even though they were approved years ago and were best sellers.