Unable to accept file

Forum|Forum|3 days ago
February 11, 2026
3 replies
38 views

Unable to accept file
I found files with this rejection reason. There are quite a few of them. The wording is: "Thank you for allowing us to review your image. Unfortunately, we were unable to process your file. For more information, please contact us."
What could this be and how can I fix it? I didn't find this rejection reason in your articles. What should I do with these files?

Nancy OShea

Community Expert

Submitted 8 years ago?!

Reminds me of the time the post office found a mutilated letter in their equipment and returned it to me 6 years after I had mailed it. Ooops!

I would treat this as a lost asset that never got processed.

Find your original image if you can. And if it meets current standards, resubmit it under a new file name.

Good luck.

Nancy O'Shea— Product User & Community Expert

RALPH_L

Community Expert

You need to show us a rejected file.

Ekaterina PonomarevaAuthor

Participant

One example of a file with such wording in a refusal.

RALPH_L

Community Expert

I dont understand. The file was submitted 8 years ago?

yamato713108855

Community Expert

Adobe Community is not a support service, so we cannot provide accurate answers to inquiries.
It says to contact us, so please try asking your question using the inquiry form on the contributor page.

Jill_C

Community Expert

That’s a very old reject reason. The message was changed long ago.

Here’s what it says now:

For our submission guidelines, please visit: https://helpx.adobe.com/stock/contributor/help/similar-vs-spamming.html

If you’d like feedback from fellow Contributors, consider sharing your work on the Academy Board Forum: https://community.adobe.com/t5/stock-contributors/bd-p/Stock-Contributors

We appreciate your contributions and look forward to seeing your future submissions.

We forum volunteers are now the support for rejected images.

Jill C., Forum Volunteer

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