URGENT! Account hacking

Question

Hello!I am Adobe Stock contributor, and one week ago my account was hacked. I emailed to contributor support but it's no reply till now. All this time I'm trying to apply to Adobe support but it's no result. I had to create new Adobe account to be able to get access to this comunity. Please help! If nobody wants to help me to get my accout back, I'm asking just about declination of all payment requestes which was made from it and temporary ban of account. Just this!

Abambo · Answer

You need to contact Adobe customer care. They can give you your account back. Contributor support is nearly of no use here.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

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