Legend

Answered

Vector Uploads Temporarily Disabled

Forum|Forum|7 years ago
August 22, 2018
23 replies
17286 views

Hi all, We have temporarily disabled all vector uploads at both Fotolia and Adobe Stock for maintenance. We will resume uploads as soon as possible and will update in this forum post when that happens. We apologize for the inconvenience and appreciate your patience.

Kind regards,

Mat Hayward

Contributors

This topic has been closed for replies.

Correct answer Abambo

All should be ok again. Vector uploads have been restored.

irfanr63763096

Participant

Is that happening now as well? Since it is showing vector uploads have been paused

Jill_C

Community Expert

Read what I wrote in the post just above yours....

Jill C., Forum Volunteer

B

Bounty777

Participant

Is it happening again, the maintenance. As i got the same message displayed on my account today.

Abambo

Correct answer

Community Expert

All should be ok again. Vector uploads have been restored.

ABAMBO | Hard- and Software Engineer | Photographer

ymaj57924894

Participant

is it still disabled? I've followed all of the guidelines and requirements but the file wouldn't upload. What's wrong?

MatHaywardAuthor

Legend

Vector uploads have been back up and running for some time now. The error message you show specifically states your artboard does not meet our requirements.

Please review the upload specifications and update your file to be compliant with the guidelines: https://helpx.adobe.com/stock/how-to/submit-sell-vector-art.html

Requirements for contributing vector art to Adobe Stock

Create vector art for Adobe Stock with 7 tips for success |

-Mat Hayward

ymaj57924894

Participant

Hi

I followed the requirements but it still does show that message

MatHaywardAuthor

Legend

Thank you for your patience everyone. I am pleased to inform you that vector uploads are back up and running.

kind regards,

Mat Hayward

G

GuadalupeHerrera

Participant

MatHayward

Great that we can uploat! even though the message still appears on the adobe stock page, now I have a question, in my account of contributor via fotolia I am shown in the panel 1084 accepted files and I got mail indicating that. But in my fotolia portfolio too, I only appear accepted 1073, my account ID is 204118322. Can you tell me where I can communicate to solve my problem? or do I have to re-raise? or can you help me? Thank you.

Abambo

Community Expert

You can use the "contact us" at the page footer of your contributor screen:

ABAMBO | Hard- and Software Engineer | Photographer

francoise82611555

Participant

Bonjour,

Effectivement l'envoi des fichiers .ai ne fonctionne pas pour le moment néanmoins il reste les .SVG qui fonctionne très bien.

GaBuZo

Inspiring

Sauf erreur de ma part, le format .svg n'est pas autorisé.

G

GuadalupeHerrera

Participant

I have to indicate that I sent my vectors on September 2 and this announcement was published on August 22. I made the shipment because I had not seen the ad in fotolia (I send via fotolia commonly) and therefore I accepted 7 vectors for example. 219744277 and 219745528 ID's for some of my files if accepted. But the others did not accept them, I sent 28 if I remember correctly.

G

GuadalupeHerrera

Participant

Hi I registered in fotolia for 4 years, I do not know what is happening after the beginning of this announcement I sent some articles all vectors and I indicated that all were accepted (all the emails arrived) but, when I reviewed my portfolio they only accepted 6-7 approximately of those that send vectors and others appear to me as accepted but do not appear in my portfolio.

If this problem is solved, will I have to send back those that do not appear in my portfolio but are accepted? Or the system will only put them in my portfolio?

I think we have the right to know if there is a serious problem or some data, I hope that when we receive the answer it will not be too late.

GaBuZo

Inspiring

Hi Mat,

Can you explain to us why certain contributors manage to upload vectors and have them validated? For example, this French contributor who has more than 10 vectors accepted since August 23rd. Here are some references: 221670500, 221010519, 220688338, ... There are many other examples from another country in the "new files" link on the Fotolia page. Thank you in advance for understanding our discomfort.