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Marek29629152u7dy
Participant
November 21, 2024
Question

Your account has been blocked for intellectual property infringement.

  • November 21, 2024
  • 2 replies
  • 158 views

I have a question directed more to the Adobe administration:

 

I received an email with a video thumbnail signed "The rejection reason is: INTELLECTUAL PROPERTY CLAIM"
Underneath there is a button "More details" which redirects to a page which I do not have access to as the account is blocked...

 

1. How can I get information about which video was blocked? I have several thousand of them added over the years....
2. How can I appeal? I have templates left from almost all of my works. What is necessary to present?

3. Does this mean that someone has claimed the rights to my video or did Adobe's reviewers detect that something does not match?

 

I asked a few questions via "Contact us" but after a few seconds a bot replied not answering my questions and only writing what I know, that the account is blocked...

 

Has anyone been in a similar situation and managed to get their account back? Is this really a final decision and that's it?

This topic has been closed for replies.

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 21, 2024
@Marek29629152u7dy wrote:

 

I received an email with a video thumbnail signed "The rejection reason is: INTELLECTUAL PROPERTY CLAIM"
Underneath there is a button "More details" which redirects to a page which I do not have access to as the account is blocked...

 

1. How can I get information about which video was blocked? I have several thousand of them added over the years....

The thumbnail should tell you what asset has been refused. A single refusal for IP does not get you blocked, however.

 

Check here for appeals: https://community.adobe.com/t5/stock-contributors-discussions/adobe-stock-contributor-account-deactivated-without-any-reason/td-p/14833296

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
November 21, 2024

It's possible that a Buyer or someone else lodged an IP claim against the video. Or it could have been found in Adobe's regular scrubbing of the database for IP violations. The only recourse you have at the moment is to use the Contact Us link asking Adobe for further details. They'll get back to you when the investigation of your account is complete. Don't spam Contributor Support with multiple, frequent questions as that just further clogs their already overwhelmed support system.

Jill C., Forum Volunteer
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