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Participant
February 14, 2025
Question

Adobe, Firefly Video, disappointment

  • February 14, 2025
  • 49 replies
  • 23100 views

I'm disappointed by Adobe yet again. Recently, they've faced backlash for their questionable subscription tactics, charging for cancellations, removing perpetual licenses for software, frequently changing pricing structures, and making certain essential features only accessible through higher-tier plans.

 

If you have a plan that includes all apps and Firefly is an Adobe application, wouldn’t it make sense that you have access to it? Unfortunately, no. Adobe demands extra money to use this particular app, allowing only two video generations in their “beta.”

 

So, you pay Adobe a subscription fee to access all their apps, but then to use one of those apps, Adobe asks for even more money. And if you decide to cancel your plan, guess what? Adobe requests even more money.

 

I understand that video generations are costlier than image generations. Smaller companies like Pika, Luma, and Halulio, which aren't massive billion-dollar corporations, can offer a genuine beta experience with a certain number of free videos per day at a slower processing rate versus a paid tier. Yet Adobe, for some reason, cannot achieve the same thing for its community. Instead, they ask for more money at every turn.

 

AI started as an open-source technology meant for everyone to be creative. These smaller companies that allow their community to actually test their products for free (with limitations) clearly have a better grasp of AI's history compared to a capitalist company like Adobe, which constantly demands more money from its community. 

 

I'm truly disappointed by Adobe once more. I've been looking forward to trying their video generation, but any avid AI user knows two generations are never enough to "try it." I'm sorry, but you must have people on your team who haven't been using AI for years. If you did, they would understand that each AI generator is not the same. If you're used to prompting in Midjourney, that same prompt may not produce similar results in DALL-E. If you're used to prompting in Pika, that same prompt may not yield something similar in Luma. The technology might be the same, but the data can be vastly different, meaning the languages will also differ. Two videos are not enough to "talk" with your video model, to grasp the prompt style, motion, camera movement, weird aspect ratios, starting key frame, ending key frame, etc. It takes time to understand a new AI tool's unique features and quirks. You need to experiment with different prompts and settings to get a feel for how it works. Experienced AI users often compare multiple tools to find the best one for their needs, and with only two videos, it's challenging to make an informed comparison. The creative process involves a lot of trial and error- testing different ideas, refining prompts, and iterating on results are crucial steps that require more than just two attempts. Providing meaningful feedback to Adobe would require a more substantial experience with the tool. Users can't provide accurate feedback on its strengths and weaknesses based on only two generations.

 

While Adobe has been a leader in creative software, their current approach with Firefly feels more like a money grab than an effort to foster creativity and innovation. It's disappointing to see a company with such vast resources and influence prioritize profits over providing genuine value to its community. As an avid AI user, I believe that true innovation comes from accessibility and user feedback, not from creating unnecessary financial barriers. I hope Adobe reconsiders its strategy and aligns more closely with the spirit of the AI community, where creativity and accessibility go hand in hand.

49 replies

WisjonPhoto
Participant
February 21, 2025

I haven’t been able to create a single good video. By accident, I made one that turned out horrible. Now, it says I have no more free generations left and need to pay?! The tool hasn’t worked properly, and now you expect me to pay for what?!

jurgend77754815
Participant
June 9, 2025

even the paid versions is hopless you can only do 5 secs and there seem to be no option to continue the original video, I'm about to drop the whole adobe suit just to restrictive and top heavy

 

droopydog500
Community Manager
Community Manager
June 9, 2025

You can continue a video by taking the last frame from a generated video and use that as a keyframe in a new generation. You then can take the 5 second videos and merge them in a video editing application (Adobe Express, Premiere Elements, Premiere Pro).

 

    droopy

Adobe Community Expert (not an Adobe employee)
danlipsky0
Participant
February 20, 2025

Beta software is hard to deal with limitations.  I wanted to try out Firefly's ability to generate video without having to uprade and pay an additional $10 a month for it to even see if it could generate some good video.  I tried 2 times with bad results and now I'm locked out of being able to try it anymore.  My suggestion is if you want to lock out free trials - then do a daily or time limit lock out so that someone can keep trying the product to see if it will be worth spending the money for it (look at ChatGPT and it's image generation - you can do a few generated images and then you are locked out until the next day).  To simply just allow only 2 5 second videos doesn't give a user enough information to decide to move forward on a purchase.

Participant
February 20, 2025

For people who have purchased the Creative Cloud package, the Firefly video should also be included, and not limited to 2 video generations only. that isn't very pleasant. 

Participating Frequently
February 19, 2025

hallo,

warum ist firefly nicht im adobe abo enthalten – sondern soll zusätzlich zu den ohnehin schon habigen 69 euro bezahlt werden? Danke

Participant
February 19, 2025

Making it totaly free

Participant
February 18, 2025

I'm not happy with being charged money for beta software which creates substandard videos irrelevant to the prompts and reference image. It keeps doing it today, and I almost used all my credits out of 2000 at least 1000 was wasted on videos not relevant to the prompt given. Please see the attached for the reference image and screenshot which shows how irrelevant it is to the prompt and in fact the animation appears to be deformed, I've sent fedback, yet you still charged me credits. The same thing happened to all previous animations from the screenshot today - Firefly does not listen to the prompts. I would like my credits returned for today thank you, as I was not able to create what I wanted to create doing everything which other software deals with smoothly. 

 

Many thanks. 

 

Regards, 

Natalia 

Participant
February 18, 2025

It’s absurd that using text or image-to-video costs 100 credits every time. I had 3,000 credits because I bought the Firefly Standard with 2,000 credits + the CC plan that gives you 1,000 credits. Now I’ve run out of all my credits because the tool isn’t even that effective or good yet. I don’t know how many times I’ve had to regenerate because it can’t handle basic prompts, completely messing everything up.

 

Why can’t you just charge 100 credits for the videos you actually want to download—ones that are decent and useful? This is terrible from Adobe, just trying to make you pay more and more, even when it can’t provide a good result.

jackthegiantkiller
Inspiring
February 18, 2025

I know I've already dragged Adobe in the other threads but wanted to add my disappointment here, really disgust, with Adobe's hamfisted release: drawing in paying users and then inexplicably limiting them to two painfully bad generated videos before demanding money in the most confusing way, sending people on a stupid goosechase to find out why their stockpile of credits are now useless because they aren't actually, well, credits...more like sub-credits. I wish my clientele weren't so embedded in Adobe or I would totally go the "James Lee" route via Youtube...please go look up his "How I broke up with Adobe" video. There are quite a few on there. Adobe has to realize at some point that they are acting just like Quark in early 2000's, so certain of their market clout, so filled with hubris that they destroyed all customer trust.

Known Participant
February 18, 2025

I thought this Generative Video Beta was free to try out, but it appears it uses your credits. Why should we pay even more than we already do, just to test out this new tech? I call BS!

It would also be nice to get a notice before hitting generate as to how many credits things will cost. I was hoping Adobe would be easier/better in this space than others, but maybe not. Sigh.

 

Also, every time I post somethng, it errors and says I am using invalid HTML code. I don't even write code at all. I have to paste the text and strip it down to plain text and paste back. Super efficient.

Participating Frequently
February 18, 2025

Agree, having got beyond the waitlist, i thought i'd give it a try... first off, I just did something random just to see how it worked and then, satisfied with that, I tried to do something I actually wanted - and yep, at this point found out i'd already used up my two free goes and now have to subscribe!

 

The problem is, I work for a company that currently has a plan for Creative Cloud with multiple licences - and no-one in charge of that has any idea if each user has to get a subscription, or if it's going to be already included, or what? Sure they'll work it out eventually, but in the meantime my experimenting with Firefly video is over. Hmm...

Participating Frequently
March 3, 2025

so, i've been waiting for our IT department (in charge of software, naturally) to look into this. This is their response...

 

I've had more of a look into this one, and from what I'm seeing online you need to have the Firefly Pro license to be able to participate in this beta. Funnily enough, it isn't included in the Creative Cloud All Apps license..
At this stage we're unable to approve the request as it'll want us to assign you a Firefly Pro license (which is what we ran into when I first took a look).
Sorry this isn't the greatest outcome, fingers crossed they include Firefly Pro in the Creative Cloud license.

 

I think Adobe need to realise that whilst individual users can initiate individual subscriptions quite easily, it's an entirely different story when you one of several employees given access by the company you work for.

Participant
February 17, 2025

I was really looking forward to use the much anticipated video generation feature for firefly, I waited for it to come out instead of going for other well known sites since I have an adobe CC subscription and use firefly image generation in my workflow instead of going to other sites, I was expecting that video generation would be included with our adobe CC subscription but evidently it's not-- we're expected to pay an additional fee. I only got one single generation and it wasn't even a good one.

 

What's the point of me paying a CC subscription if I have to get additional ones, it's absurd. At least include a 720p generations for Adobe CC subscriptors, very frustrated with this move.