Although the update I requested has been implemented on Firefly, it still won't download.

Thank you for your response. I do know how to check the conversation history, and I can clearly see that my request was received and processed. However, the system indicates that the file was generated, yet it never actually becomes available for download as if it has simply disappeared into the void.

I appreciate your assistance and the time you've taken to help. Hopefully, this can be escalated to someone with the authority to investigate the issue further and provide a proper solution.

Thank you again for your support.