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K
Katharina20323107ryuw
Participant
July 4, 2023
Answered

Blank screen on generation page [merged thread]

  • July 4, 2023
  • 113 replies
  • 33770 views

Ich kann den ganzen Tag keine Bilder mehr generieren.

 

English translation (added by moderator):

I can't generate any more images all day.

    Correct answer droopydog500

    Hello @Katharina20323107ryuw,

     

    Can you try a hard refesh of that page? Hold the <SHIFT> key down and press refresh or reload.


    If that does not work, do you have the same problem with Firefox and Safari?

    My best,
        droopy

    113 replies

    Show previous replies
    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 1, 2025

    Hi @MariuG,

     

    Text to vector is not a premium service and is available through Creative Cloud subscriptions.

     

    Your getting that prompt is a problem. It should not be happening. Please see my post above this one.

     

        droopy

    Adobe Community Expert (not an Adobe employee)
      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      May 1, 2025

      Hi @MariuG,

       

      I think the problem you experienced is possibly related to this issue, so I moved your post to this thread.

       

      Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

       

      If that does not work, please tell us you then OS and browser you are using and their version numbers.

       

      Thanks,

          droopy

      Adobe Community Expert (not an Adobe employee)
        M
        MariuG
        Participating Frequently
        May 1, 2025

        Gracias por la respuesta, sin embargo tengo la misma duda en cuanto a la generación de vectores, ya que cuento con un plan de Adobe Firefly incluido en Creative, y no obstante, aparece dispobible la opción de adquirir el plan estandard. Los créditos generativos, me aparecen todos, sin problema, pero la opción de generar vectores me indica que es una función de pago (que ya poseo) 

         

        Agradeceré la aclaración

         

         

        M
        MariuG
        Participating Frequently
        May 1, 2025

        droopydog500
        Community Manager
        droopydog500Community Manager
        Community Manager
        April 30, 2025

        Hello @little26780887837p,

        Thank you for your message. I think this thread might address the issue you are having.

        Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

         

        If that does not work, please tell us you then OS and browser you are using and their version numbers.


        Thanks,
            droopy

        Adobe Community Expert (not an Adobe employee)
        L
        little26780887837p
        Participant
        April 30, 2025

        no me sale la pantalla para generar imagenes

         

        droopydog500
        Community Manager
        droopydog500Community Manager
        Community Manager
        April 29, 2025

        Hello @виталий_8386,

        Thank you for your message. 

        Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

         

        If that does not work, please tell us you then OS and browser you are using and their version numbers.


        Thanks,
            droopy

        Adobe Community Expert (not an Adobe employee)
        В
        виталий_8386
        Participant
        April 29, 2025

        уже 2 дня не могу зайти дальше главной страницы, нажымаю сделать изображение и перехожу на белую страницу и дальше ничего не работает

        В
        виталий_8386
        Participant
        April 29, 2025

        не могу зайти дальше главной страницы

        A
        arch._lucio_7177
        Participant
        April 29, 2025

        dopo la pagina iniziale mi appare solo una schermata bianca

        Kartika Rawat
        Community Manager
        Kartika RawatCommunity Manager
        Community Manager
        April 29, 2025

        Hi arch._lucio_7177!

        I'm merging your thread here since it’s part of a similar discussion.

         

        Thanks,

        KR

        J
        Jose37757466zstv
        Participant
        April 29, 2025


        por favor, o adobe fire fly não está funcionando. já fazem 4 dias . preciso de uma solução para isso. Tenho passado horas no chat e nada é resolvido. ao acessar o aplicativo ele trava na imagem abaixo

        droopydog500
        Community Manager
        droopydog500Community Manager
        Community Manager
        April 29, 2025

        Hello @Jose37757466zstv,

        Thank you for your message. 

        Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

         

        If that does not work, please tell us you then OS and browser you are using and their version numbers.

        Thanks,
            droopy

        Adobe Community Expert (not an Adobe employee)
        Show more replies
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