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Blank screen on generation page [merged thread]

Forum|Forum|2 years ago
July 4, 2023
113 respostas
33770 Visualizações

Ich kann den ganzen Tag keine Bilder mehr generieren.

English translation (added by moderator):

I can't generate any more images all day.

Melhor resposta por droopydog500

Hello @Katharina20323107ryuw,

Can you try a hard refesh of that page? Hold the <SHIFT> key down and press refresh or reload.

If that does not work, do you have the same problem with Firefox and Safari?

My best,
droopy

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droopydog500

Community Manager

Hello @niya_8573, @Walo Yaya, @Giddy_student5312,

Thank you for your messages. I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

N

niya_8573

Participant

이 화면 다음으로 넘거 가지지가 않습니다.

어떤 조치가 필요 할까요?

A

Adriana_Ascanelli Med5012

Participating Frequently

Venia usando la app en forma gratuita. Recién me suscribí y ahora me queda la pantalla en blanco (adjunto captura) y no me permite hacer nada mas. Ya cerré y volví a abrir, resetee la notbook y sigue bloqueado. Acabo de pagar y ahora no puedo usarla.... Como puedo reclamar a Adobe??

kglad

Community Expert

what app?

G

Giddy_student5312

Participant

テキストから画像生成を行おうとすると、画面が真っ暗になり何もできない

クレジットなどは残っているので、クレジット関係ではなさそうです。
そもそも読み込みがうまくいっていない感じ

O

Oh.N8

Hey @Giddy_student5312

Let's start with a simple and sometimes easy solution: turn your computer off and on.
Close the tab and start over.
Let us know if the problem persists.

Cheers
O. Nate

W

Walo Yaya

Participant

Hello

I'm experiencing bugs in Adobe Firefly. When I try to use any AI (photo, video), I get a black screen.

Can you help me, please?

droopydog500

Community Manager

Hello @William_Souza0801,

Thank you for your message. I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

Enzo5C2A

Participant

Hello,

I've been having a major issue with the Firefly web application for the past week or so: it just doesn't work. Image generation doesn't load, not even when I try and open an already-created image from the public gallery.

It feels like what would happen if I ran out of credits or something, but I see that I have 808/1,000 credits left and it refreshes in 3 days, so that's clearly not the problem here. It's also not a network connection issue, because I've tried in 3 different locations with different WiFi networks, with no success.

Whatever isn't working, I'd greatly appreciate it if it gets solved soon, as I'm a student and have been using Firefly to help with my project workflow.

Thank you!

Enzo5C2A

Participant

UPDATE: I just tried loading it on Safari and it works, but Google Chrome is my main browser of choice so I'd appreciate it if there was a solution for that.