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K
Katharina20323107ryuw
Participant
July 4, 2023
Answered

Blank screen on generation page [merged thread]

  • July 4, 2023
  • 113 replies
  • 33770 views

Ich kann den ganzen Tag keine Bilder mehr generieren.

 

English translation (added by moderator):

I can't generate any more images all day.

    Correct answer droopydog500

    Hello @Katharina20323107ryuw,

     

    Can you try a hard refesh of that page? Hold the <SHIFT> key down and press refresh or reload.


    If that does not work, do you have the same problem with Firefox and Safari?

    My best,
        droopy

    113 replies

    Show previous replies
    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 6, 2025

    Hello @sara_1488,

    Thank you for your message.  I think this thread might address the issue you are having.

     

    Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

     

    If that does not work, please tell us you the OS and browser you are using and their version numbers.


    My best,
        droopy

    Adobe Community Expert (not an Adobe employee)
    S
    sara_1488
    Participant
    May 6, 2025

    When I try to generate content, the display turns black when loading the project, and no content is visible. When I then go to the files of previously generated elements and try to open them, the same thing happens. After I generate a new element and it just appears black, it's still visible in my generated files, but I can't open it either.

    S
    sara_1488
    Participant
    May 6, 2025

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 6, 2025

    Hello @javi1968,

     

    Thank you for your messages.  I think this thread might address the issue you are having.

     

    Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

     

    If that does not work, please tell us you the OS and browser you are using and their version numbers.


    My best,
        droopy

    Adobe Community Expert (not an Adobe employee)
    J
    javi1968
    Participant
    May 6, 2025

    Hola, intento generar un video y cuando accede a la pantalla de generar me aparece en blanco sin poder realizar ninguna tarea.

    S
    sebastian_3180
    Participant
    May 6, 2025

    Wenn ich von der Firefly Startseite ein Bild generieren möchte, werde ich an die generieren Seite weitergeleitet, die aber leider ohne Inhalt bleibt. Einen Screenshot hänge ich an.

    Ich bitte um Hilfe.

    Vielen Dank im Voraus.

    Gruß Andrea

    O
    Community Expert
    Oh.N8Community Expert
    May 6, 2025

    Hey @sebastian_3180 

    A few things you could do: 
    Clear your cache
    Open Firefly in a different browser or Tab
    Consider turning your computer off and on. 

    Cheers

    O.Nate

    E
    ELFICR�A
    Participant
    May 5, 2025

    Bonjour,

    Depuis quelques jours, les images ne sont pas générées

     

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    May 5, 2025

    Hi ELFICR�A!

    Sorry about that. I'm merging your thread here since it’s part of a similar discussion.

     

    Let us know if the suggestions help. 

    Thanks, 
    KR

    A
    Adriana_Ascanelli Med5012
    Participating Frequently
    May 4, 2025

    ok. Eso SI funcionó. 

    Gracias!

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 4, 2025

    Hello @marianaboro1980,

    Thank you for your messages.  I think this thread might address the issue you are having.

    Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

     

    If that does not work, please tell us you then OS and browser you are using and their version numbers.


    My best,
        droopy

    Adobe Community Expert (not an Adobe employee)
    marianaboro1980
    marianaboro1980
    Participant
    May 4, 2025

    o firefly carrega somente a pagina de entrada, a partir do momento que seleciono a ação, texto para imagem, texto para video, etc a pagina fica em branco

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 4, 2025

    Hello @Adriana_Ascanelli Med5012,

    Thank you for your messages.  I think this thread might address the issue you are having.

    Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

     

    If that does not work, please tell us you then OS and browser you are using and their version numbers.


    My best,
        droopy

    Adobe Community Expert (not an Adobe employee)
    Show more replies
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