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K
Katharina20323107ryuw
Participant
July 4, 2023
Answered

Blank screen on generation page [merged thread]

  • July 4, 2023
  • 113 replies
  • 33770 views

Ich kann den ganzen Tag keine Bilder mehr generieren.

 

English translation (added by moderator):

I can't generate any more images all day.

    Correct answer droopydog500

    Hello @Katharina20323107ryuw,

     

    Can you try a hard refesh of that page? Hold the <SHIFT> key down and press refresh or reload.


    If that does not work, do you have the same problem with Firefox and Safari?

    My best,
        droopy

    113 replies

    Show previous replies
    정
    정석26840194w21a
    Participant
    May 10, 2025

    파이어플라이 구동이 안되는데 이거 문제 있는거 아님?

     

    뭡니까 이거?

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 10, 2025

    Hello @ariondev,

    Thank you for your message.  I think this thread might address the issue you are having.

     

    Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

     

    If that does not work, please tell us you the OS and browser you are using and their version numbers.


    My best,
        droopy

    Adobe Community Expert (not an Adobe employee)
    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 10, 2025

    Hi @equipo_2564,

     

    I am guessing based on the limited information you provided that this might be the issue. 

    Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

     

    If that does not work, please provide us with a screen shot of the full browser window showing the problem and tell us the OS and browser you are using and their version numbers.

     

    Thanks,

        droopy

    Adobe Community Expert (not an Adobe employee)
    E
    equipo_2564
    Participant
    May 10, 2025

    entro a de imajen a video y no me sale la opcion de jenerar

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 9, 2025

    Hello @Giddy_student5312,

    Thank you for your message. 

     

    I think this thread might address the issue you are having.

     

    Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

     

    If that does not work, please tell us you then OS and browser you are using and their version numbers.


    My best,
        droopy

    Adobe Community Expert (not an Adobe employee)
    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 9, 2025

    Hello @arsène_3055,

    Thank you for your message.  I think this thread might address the issue you are having.

     

    Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

     

    If that does not work, please tell us you the OS and browser you are using and their version numbers.


    My best,
        droopy

    Adobe Community Expert (not an Adobe employee)
    A
    arsène_3055
    Participant
    May 9, 2025

    Bonjour,

    Rien ne marche, tout reste blanc... J'ai un Macbook Pro 

    Je ne sais pas quoi faire ?

    ariondev
    ariondev
    Participant
    May 9, 2025

    impossible de cree une image car RIEN ne s'affiche !

    O
    Community Expert
    Oh.N8Community Expert
    May 9, 2025

    Hey @ariondev 

    Could you provide a screenshot of what's happening?

    Steps you could take
    1) Clear your cache
    2) Use a different browser
    3) Turn your computer off and on. 

    Cheers

    O. Nate

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 8, 2025

    Hello @Ragy_Fikry93,

    Thank you for your message.  I think this thread might address the issue you are having.

     

    Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

     

    If that does not work, please tell us you the OS and browser you are using and their version numbers.


    My best,
        droopy

     

    Adobe Community Expert (not an Adobe employee)
    R
    Ragy_Fikry93
    Participant
    May 7, 2025

    i have a black screen when open adobe firefly no section nothing !!!

    O
    Community Expert
    Oh.N8Community Expert
    May 8, 2025

    Hey @Ragy_Fikry93 

    Have you attempted to clear your cache, using a different browser, and opening a different tab?
    Sometimes something as simple as turning your computer off and on works. 

    Cheers

    O. Nate

    Show more replies
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