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K
Katharina20323107ryuw
Participant
July 4, 2023
Answered

Blank screen on generation page [merged thread]

  • July 4, 2023
  • 113 replies
  • 33770 views

Ich kann den ganzen Tag keine Bilder mehr generieren.

 

English translation (added by moderator):

I can't generate any more images all day.

    Correct answer droopydog500

    Hello @Katharina20323107ryuw,

     

    Can you try a hard refesh of that page? Hold the <SHIFT> key down and press refresh or reload.


    If that does not work, do you have the same problem with Firefox and Safari?

    My best,
        droopy

    113 replies

    Show previous replies
    C
    Celestial_Mirage5276
    Participant
    May 13, 2025

    맨 처음 홈에서 생성하기 버튼을 누르고 넘어가면 이미지 생성에 대한 창조나 효과를 설정할 수 있는 화면이 나오지 않고 계속 저 검은 화면만 떠서 이용을 할 수 없는 상태입니다.

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 11, 2025

    Hello @Cristina2713,

    Thank you for your message.  I think this thread might address the issue you are having.

     

    Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

     

    If that does not work, please tell us you the OS and browser you are using and their version numbers.


    My best,
        droopy

    Adobe Community Expert (not an Adobe employee)
    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 11, 2025

    Hello @Pio_Barw2090,

    Thank you for your message.  I think this thread might address the issue you are having.

     

    Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

     

    If that does not work, please tell us you the OS and browser you are using and their version numbers.


    My best,
        droopy

    Adobe Community Expert (not an Adobe employee)
    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 11, 2025

    Hi @javi1968,

     

    Try doing a force reload in Chrome on the Firefly page that is blank. Forece reload meaning hold down <SHIFT> and press the reload button.

     

    My best,

        droopy

    Adobe Community Expert (not an Adobe employee)
    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 11, 2025

    Hello @Arite_Mueller2988,

    Thank you for your message.  I think this thread might address the issue you are having.

     

    Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

     

    If that does not work, please tell us you the OS and browser you are using and their version numbers.


    My best,
        droopy

    Adobe Community Expert (not an Adobe employee)
    A
    Arite_Mueller2988
    Participant
    May 11, 2025
    • Ich kann kein Video generieren. Ich kann meine Galerie nicht nutzen. Schwarzer Bildschirm 
    P
    Pio_Barw2090
    Participant
    May 11, 2025

    Po wejsciu  w tkest na obraz ( w opcji wektorowej terz) mam dostep do galerii ale po przycisnieciu @generuj@ nic sie nie dzieje

    J
    javi1968
    Participant
    May 11, 2025
    Buenos días, el problema es el navegador Chrome, no se el motivo, con el Microsoft Edge funciona correctamente, pruébalo.
    Un saludo

    Enviado desde Outlook para Android<>
    C
    Cristina2713
    Participant
    May 11, 2025

    NO funciona, no puedo ver los archivos de galewria, ni generar, no muestra herramientas, solo una pantalla en blanco

    A
    Adriana_Ascanelli Med5012
    Participating Frequently
    May 15, 2025

    Intentá entrando desde el link que te llegó con el mail de bienvenida cuando te suscribiste a Firefly. A mi me pasó y lo solucioné asi. Saludos

     

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 10, 2025

    Hello @정석26840194w21a,

     

    You did not provide a lot of information, but I think this might be your problem.

     

    Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

     

    If that does not work, please reply with the following information:
    • A screen shot of the whole browser window (including your avatar in the upper right corner) with the error or problem showing.
    • Tell us what operation system (OS) and browser you are using along with their version numbers.

     

    My best,
        droopy

    Adobe Community Expert (not an Adobe employee)
    Show more replies
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