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FM Bryan
Participant
April 27, 2026
Answered

Can no longer download from generated Ai Images in Fire Fly

  • April 27, 2026
  • 44 replies
  • 723 views

I’m able to generate images (becuase i have credits) but out of no where it stopped downloading. I tried restarting the browser, restarting the browser, clearing my cache, logging out and logging back in, but nothing seems to work. Every time i click the download buttons on the generated image it just gets stuck on Downloading… and will never download. This started last week on April 23rd, 2026

    Correct answer esra8544

    When I get this error, I clear the site cookies and it fixes the problem. It's a Firefly bug. 

    44 replies

    May 27, 2026

    Hey ​@SA719 
    could you try downloading from the Generation History?
    Down at the bottom of the page: Generation history then View all


    or

    within your creative Cloud App
    Files = Generation History


    If that doesn’t work, tag me

    Cheers​​​​​​​

    Nate

    SA719
    Participant
    May 27, 2026

    Thanks! It worked.

    SA719
    Participant
    May 27, 2026

    I am unable to download the generated images on Adobe firefly from a past few days, need help. It is showing dounloading but isn’t downloading.

    Tiago Cassiano
    Participant
    May 25, 2026

    ultimamente os downloads das imagens têm demorado muito. A gente clica sobre a imagem e diz que está baixando, mas não baixa.
    Precisa melhorar isso.

    May 17, 2026

    Hey ​@esra8544 

    Could you go into your Generation history and see if you can download your images from there?
     

    Thanks

    Nate

    esra8544
    esra8544Correct answer
    Inspiring
    May 18, 2026

    When I get this error, I clear the site cookies and it fixes the problem. It's a Firefly bug. 

    MarianPR
    Participant
    June 1, 2026

    Thank you! This worked.

    esra8544
    Inspiring
    May 16, 2026

    I can't download the images I created in Adobe Firefly. It suddenly stopped working. I produced approximately 30 images. I was able to download all of them, but suddenly it stopped working and now it just says "Downloading...".I can't understand what happened all of a sudden.

    roseinblumes2
    Participant
    May 12, 2026

    I cannot save images. The only way I can save is to copy and paste into a message to send to myself. It also does not let me edit and save.
    I can crate, but not save. I can edit, but not save. I have to copy image, paste into a message and send it to myself in order to save it. 

    Hajar Toutsi
    Community Manager
    Community Manager
    May 12, 2026

    Hi roseinblumes2,

    Thanks for flagging.

     

    Can you please check if you can download your generations from https://www.adobe.com/files 

    Let us know if this helped.

     

    Hajar

    jennyrubin
    Participant
    May 9, 2026

    Generative Fill, android, mobile view. Click download on recent edit and nothing happens. Switch to desktop view and t works.

    May 9, 2026

    Hey ​@Stavroula9 

    Regarding downloading images:
    Could you go down to your generation history and see if you can download it from there?
     

    Generation history then View All

    Cheers
    Nate

    Stavroula9
    Participant
    May 9, 2026

    It works!!!!!!!!!!!!!!!!! Thank you!!!!!!! 

    Stavroula9
    Participant
    May 9, 2026

    Firefly is soooooooo slow and I can't download my designs from the button on the top right of image!!!

    Johan Blokland
    Participant
    May 8, 2026

    I can only download the generated images from the generation history, but not directly from the generate page.