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FM Bryan
FM Bryan
Participant
April 27, 2026
Answered

Can no longer download from generated Ai Images in Fire Fly

  • April 27, 2026
  • 31 replies
  • 452 views

I’m able to generate images (becuase i have credits) but out of no where it stopped downloading. I tried restarting the browser, restarting the browser, clearing my cache, logging out and logging back in, but nothing seems to work. Every time i click the download buttons on the generated image it just gets stuck on Downloading… and will never download. This started last week on April 23rd, 2026

      Correct answer Oh.N8

      Hey ​@NKG09 

      Could you have a look in your Adobe Creative Cloud app and see if your generations are there?
       

      or
      at the bottom of the main page
      press Generation History then Press View All


      Cheers

      Nate

      31 replies

      Show previous replies
      SA719
      SA719
      Participant
      May 27, 2026

      I am unable to download the generated images on Adobe firefly from a past few days, need help. It is showing dounloading but isn’t downloading.

      Tiago Cassiano
      Tiago Cassiano
      Participant
      May 25, 2026

      ultimamente os downloads das imagens têm demorado muito. A gente clica sobre a imagem e diz que está baixando, mas não baixa.
      Precisa melhorar isso.

        O
        Community Expert
        Oh.N8Community Expert
        May 17, 2026

        Hey ​@esra8544 

        Could you go into your Generation history and see if you can download your images from there?
         

        Thanks

        Nate

        esra8544
        esra8544
        Inspiring
        May 18, 2026

        When I get this error, I clear the site cookies and it fixes the problem. It's a Firefly bug. 

          MarianPR
          MarianPR
          Participant
          June 1, 2026

          Thank you! This worked.

          esra8544
          esra8544
          Inspiring
          May 16, 2026

          I can't download the images I created in Adobe Firefly. It suddenly stopped working. I produced approximately 30 images. I was able to download all of them, but suddenly it stopped working and now it just says "Downloading...".I can't understand what happened all of a sudden.

            roseinblumes2
            roseinblumes2
            Participant
            May 12, 2026

            I cannot save images. The only way I can save is to copy and paste into a message to send to myself. It also does not let me edit and save.
            I can crate, but not save. I can edit, but not save. I have to copy image, paste into a message and send it to myself in order to save it. 

            Hajar Toutsi
            Community Manager
            Hajar ToutsiCommunity Manager
            Community Manager
            May 12, 2026

            Hi roseinblumes2,

            Thanks for flagging.

             

            Can you please check if you can download your generations from https://www.adobe.com/files 

            Let us know if this helped.

             

            Hajar

            jennyrubin
            jennyrubin
            Participant
            May 9, 2026

            Generative Fill, android, mobile view. Click download on recent edit and nothing happens. Switch to desktop view and t works.

            O
            Community Expert
            Oh.N8Community Expert
            May 9, 2026

            Hey ​@Stavroula9 

            Regarding downloading images:
            Could you go down to your generation history and see if you can download it from there?
             

            Generation history then View All

            Cheers
            Nate

              Stavroula9
              Stavroula9
              Participant
              May 9, 2026

              It works!!!!!!!!!!!!!!!!! Thank you!!!!!!! 

                Stavroula9
                Stavroula9
                Participant
                May 9, 2026

                Firefly is soooooooo slow and I can't download my designs from the button on the top right of image!!!

                  Johan Blokland
                  Johan Blokland
                  Participant
                  May 8, 2026

                  I can only download the generated images from the generation history, but not directly from the generate page.

                  O
                  Community Expert
                  Oh.N8Community Expert
                  May 7, 2026

                  Hey ​@sierra22247512t08q 
                  help us. help you.
                  Downloading option: Go into your Creative Cloud app Files= Generation history
                   

                  or
                  scroll down the main page to Generation history (easiest)
                  Press Generation history then view all


                   

                  Could you please reply with the following information:
                  An example of the image & prompt that you are using would help.

                  • A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

                  • What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?

                  • A copy of the keyframe(s) or reference images (if any) you were using.


                  Are you getting error messages? If yes, what are they?

                  Cheers
                  Nate

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