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jimo1951
Participant
February 11, 2026
Question

Confused about reset dates

  • February 11, 2026
  • 1 reply
  • 2 views

I started a Firefly Standard account on Dec 4th 2025, then to increase the amount of Gen credits I added a Pro account on Dec 22nd.

When I check my remaining credits (which is a pain in itself because it always says “unable to load selection” and I have to go to my avatar etc repeatedly going in circles until I finally get the balance of my credits) anyway I've got two accounts but only see one reset date which is the 10th of each month -one of them did reset yesterday the 10th of Feb and it now says the next one is the 19th, presumably the Pro account.

 I read the date should be on the date you started the account, so anyone tell me why mine isn't and also is there anyway to see info separately for each Firefly account ?

Thanks in advance fellow pixel peepers.

    1 reply

    Kartika Rawat
    Community Manager
    Community Manager
    February 12, 2026

    Hi jimo1951!

    Thanks for reaching out. Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page: https://helpx.adobe.com/support.html

    Let us know if you have any questions.

    Kartika