Consistent "Something went wrong" error on all image generations, despite having an active subscription and available credits.

Question

Issue: > I am completely unable to generate any images in Firefly. Every attempt immediately results in a "Something went wrong. Please try again later." error message.Important details to save time:	Credits & Plan: I have an active subscription and sufficient generative credits available on my balance.			Prompts: The issue happens with completely different prompts, so it is not a content policy or prompt-specific bug.			Models: The error occurs across all available models, not just a specific one.	The generative service seems to be entirely blocking or failing my requests on the backend. Please investigate my account status or server routing.

Hajar Toutsi · Answer

Hitrendqmo+mola,Thanks for reaching out and for bringing this to our attention.We understand how important this is, and we want to assure you that we’ve escalated the issue to the product team for further investigation. They are actively looking into it to determine the root cause.We’ll keep you updated as soon as we have more information or any progress to share. In the meantime, we appreciate your patience.If you notice any additional details or have screenshots that might help the investigation, feel free to share them with us.Hajar[Moved to questions]

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