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trendqmo+mola
trendqmo+mola
Participant
June 23, 2026
Question

Consistent "Something went wrong" error on all image generations, despite having an active subscription and available credits.

  • June 23, 2026
  • 2 replies
  • 29 views

Issue: > I am completely unable to generate any images in Firefly. Every attempt immediately results in a "Something went wrong. Please try again later." error message.

Important details to save time:

  1. Credits & Plan: I have an active subscription and sufficient generative credits available on my balance.

  2. Prompts: The issue happens with completely different prompts, so it is not a content policy or prompt-specific bug.

  3. Models: The error occurs across all available models, not just a specific one.

The generative service seems to be entirely blocking or failing my requests on the backend. Please investigate my account status or server routing.

 

2 replies

Hajar Toutsi
Community Manager
Hajar ToutsiCommunity Manager
Community Manager
June 24, 2026

Hi trendqmo+mola,

The product team reviewed your request history and confirmed that some generation requests were successfully completed. Could you please double-check by navigating to Files > Generation History and confirm whether the outputs are available there?
 

We also received updates from users who were having the same issue as yours, and they confirmed that clearing the site cookies helped them get successful generations. Will you please try that and let us know if it helped you as well?
 

If the issue persists, we can re-escalate this for further investigation. To proceed, please provide a HAR file by following the steps here:
Collecting logs for generation errors in Adobe Firefly
 

Please let us know how it goes, we’re here to help.

Hajar

Hajar Toutsi
Community Manager
Hajar ToutsiCommunity Manager
Community Manager
June 23, 2026

Hi trendqmo+mola,
Thanks for reaching out and for bringing this to our attention.

We understand how important this is, and we want to assure you that we’ve escalated the issue to the product team for further investigation. They are actively looking into it to determine the root cause.

We’ll keep you updated as soon as we have more information or any progress to share. In the meantime, we appreciate your patience.

If you notice any additional details or have screenshots that might help the investigation, feel free to share them with us.

Hajar
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