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foodnjoy
foodnjoy
Participating Frequently
April 7, 2026
Answered

Could you explain why this photo was rejected?

  • April 7, 2026
  • 1 reply
  • 61 views
I want to know the exact problem.

This post has been moved to the bulletin firefly board by a moderator.

Correct answer Hajar Toutsi

foodnjoy, It looks like the issue you mentioned is related to Adobe Stock, while this forum is dedicated to Adobe Firefly. For the best support, please post your question in the Stock Contributors forum, where the experts there will be able to assist you further.

 

If you have any questions about Firefly, don’t hesitate to reach out here, we’ll be happy to help.
 

Hajar

1 reply

Hajar Toutsi
Community Manager
Hajar ToutsiCommunity Manager
Community Manager
April 8, 2026

Hi foodnjoy

Thank you for reaching out about this.


The image you shared doesn’t appear to have any issues that would cause it to be rejected, I tested it and was able to generate successfully.
Could you please share the exact error message you receive when you try to use it, and let us know how you’re attempting to use the image (e.g., creating an image, video, etc.)? That will help us guide you more effectively.


As a quick workaround, you might also try converting the image to another format (for example, WEBP) and uploading it again.

 

We look forward to your update.

Hajar

 

foodnjoy
foodnjoyAuthor
Participating Frequently
April 8, 2026
Hello, thank you for your reply.

“Common issues affecting the technical quality of an image include exposure problems, soft focus, excessive filtering or artifacts, and noise” 

 

This is a reason for rejection.
Hajar Toutsi
Community Manager
Hajar ToutsiCommunity Manager
Community Manager
April 8, 2026

Thanks for the update! foodnjoy

 

I’m not familiar with this error and haven’t seen it occur in Firefly before. Could you please share a screenshot of the error while using the image? That will allow me to refer the matter to our product team for further investigation.

Thank you for your cooperation.


Hajar
 

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