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Victor5FE3
Participant
March 3, 2025
Answered

Firefly

  • March 3, 2025
  • 1 reply
  • 368 views

Why is my credits not restarting? I says I have 1000 credits. But it keeps saying I have no credits. What is happening?

Correct answer droopydog500

Hi @Victor5FE3,

 

Those 2000 credits are for the non-premium Adobe Firefly services which include:

  • Firefly web: text to image, generative fill
  • Photoshop: generative fill
  • Illustrator: text to vector
  • Adobe Express: text effects, generative fill

Note, not an exhaustive list.

 

My best,

    droopy

 

1 reply

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
March 4, 2025

Hello @Victor5FE3,

Thank you for your message. 

Are your trying to generate Firefly Video?  If so, that requires an additional Firefly premium plan. Please see: P: Plan error in generating video

 

If you are not trying to generate video, can you please show us a screen shot of the browser window with the error.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
V
Victor5FE3Author
Participant
March 4, 2025
Hi,

Thanks for the reply.

I don't understand, Adobe says I have 2000 credits. So those credits are not for Firefly video?
What is the 2000 credits for?

Thanks,
droopydog500
Community Manager
droopydog500Community ManagerCorrect answer
Community Manager
March 4, 2025

Hi @Victor5FE3,

 

Those 2000 credits are for the non-premium Adobe Firefly services which include:

  • Firefly web: text to image, generative fill
  • Photoshop: generative fill
  • Illustrator: text to vector
  • Adobe Express: text effects, generative fill

Note, not an exhaustive list.

 

My best,

    droopy

 

Adobe Community Expert (not an Adobe employee)
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