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N
niedre
Inspiring
June 17, 2026
解決済み

Firefly board data is lost. There's no version history or sync indicators. A couple of hours of work disappears after closing the window. All these AI features are pointless if I can't rely on the product.

  • June 17, 2026
  • 返信数 4.
  • 63 ビュー

Firefly board data is lost. There's no version history or sync indicators. A couple of hours of work disappears after closing the window. All these AI features are pointless if I can't rely on the product.

    解決に役立った回答 Hajar Toutsi

    Hi niedre,

    Thanks for your patience while we reviewed this.
     

    After a detailed check on our end, we can confirm the following:

    • The board was originally created on June 17 at 12:03 PM, and a total of 23 edits were made (including creating an artboard, updating fonts, adding content, aligning elements, and resizing images).
    • The latest saved version at 02:57 PM matches exactly the artboard you shared with us.
      This confirms that no content was lost. (here’s a copy of your last version)

    Additionally:

    • The Express file you located was created manually on your side, and is not the result of any system recovery or unexpected behavior.
      Artboard created an Express file once opened there

       

    Regarding the prompt you encountered (asking you to confirm leaving the page because changes may not be saved), this can sometimes appear when the application detects potential unsaved changes. While we don’t currently see evidence of data loss, if this behavior happened again, please help us investigate further by capturing a HAR file (network logs) while reproducing the issue. This will allow us to check if any save requests are failing or being interrupted.
     

    Please don’t hesitate to reach out if the issue persists or if you need help capturing the logs, we’re happy to assist.


    Hajar

    返信数 4

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager解決！
    Community Manager
    June 22, 2026

    Hi niedre,

    Thanks for your patience while we reviewed this.
     

    After a detailed check on our end, we can confirm the following:

    • The board was originally created on June 17 at 12:03 PM, and a total of 23 edits were made (including creating an artboard, updating fonts, adding content, aligning elements, and resizing images).
    • The latest saved version at 02:57 PM matches exactly the artboard you shared with us.
      This confirms that no content was lost. (here’s a copy of your last version)

    Additionally:

    • The Express file you located was created manually on your side, and is not the result of any system recovery or unexpected behavior.
      Artboard created an Express file once opened there

       

    Regarding the prompt you encountered (asking you to confirm leaving the page because changes may not be saved), this can sometimes appear when the application detects potential unsaved changes. While we don’t currently see evidence of data loss, if this behavior happened again, please help us investigate further by capturing a HAR file (network logs) while reproducing the issue. This will allow us to check if any save requests are failing or being interrupted.
     

    Please don’t hesitate to reach out if the issue persists or if you need help capturing the logs, we’re happy to assist.


    Hajar

    N
    niedre作成者
    Inspiring
    June 19, 2026

    Hi Hajar,

    Links below:

    https://firefly.adobe.com/boards/id/urn:aaid:sc:EU:93336e89-691f-45e0-bc23-f07b2763bdf3

    https://new.express.adobe.com/id/urn:aaid:sc:EU:ada0f562-f96b-429f-8264-a084fef0601e?invite=true&accept=true&promoid=Z2G1FQKR&mv=other

    The board represents an earlier version that has been preserved before massive data loss.
    I tried to replicate the error today, but I didn't have much time for that, so I can't provide you with a HAR file. As a consequence of my attempt, new images have been added to the board. All the new images added today can be identified by their placement outside the artboard (Bologna 20026).

    N
    niedre作成者
    Inspiring
    June 17, 2026

    Thanks, Hajar, for your suggestions, but nothing is helping.

    The main issue is not losing AI images, but those that I add to the board from my computer. Almost all the images and boards I created have gone. When I try to close the board, a warning pops up (see attached). After waiting for a while and trying again, the warning keeps reappearing. I have no idea how long it will take, so I finally close the board.

    Interestingly, the same board that had lost its data suddenly appears as an Adobe Express project too.

     

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager
    Community Manager
    June 18, 2026

    Thank you for the additional detail and the screenshot, niedre, that's really helpful context!
     

    It sounds like the images and content you added manually aren't being saved or synced properly, and the recurring warning when you try to close the board suggests the save process itself may be getting stuck or failing in the background rather than completing successfully.
    The fact that the same board surfaced as an Adobe Express project is an important clue too, and I want to make sure our team has full visibility into that connection.
     

    To help us get to the bottom of what's happening, please let us know of the following:

    1. does this happen if you try the board in an incognito/private window or a different browser?
    2. Is there any chance your Creative Cloud storage is close to its limit? 
    3. Could you share the link to the Adobe Express project that appeared, so we can check whether it actually retained the missing images?
      Here’s how to do it: 
      • Click Share on your Board
      • Go to Settings
      • Select “Anyone with the link”
      • Recipient act as should be “Editor”
      • If you’d prefer not to share it publicly, you can also send the link via direct message (DM) instead.
    Step 1

     

    Step 2

    One more detail that will be super helpful to us if you can provide it, is a HAR file captured while you reproduce the issue (opening the board, adding an image, then attempting to close it) would also give our team the clearest picture of what's failing on the backend.


    In the meantime, I'd recommend avoiding force-closing the tab while that warning is showing, in case it's still attempting to save in the background.
    We appreciate your patience while we dig into this.


    Hajar

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager
    Community Manager
    June 17, 2026

    Hi niedre,
    Thanks for reaching out to us.
     

    Please follow these steps to restore or access your work immediately.

    • Force the Canvas to Re-center 

      1. Open your broken Adobe Firefly board.

      2. Look at the top center of the screen for the Zoom percentage box (e.g., 100%)

      3. Click the dropdown arrow next to it.

      4. Select “Fit all content”.
         

    • Duplicate the Board from your Dashboard

      1. Go to the Your Stuff tab on the Firefly home screen.

      2. Find the thumbnail of your broken project.

      3. Click the three dots (...) icon on the corner of the thumbnail.

      4. Select “Duplicate”.

      5. Open the newly created duplicate file to see if the images and videos load.

      6. Roll Back to an Older Saved Version

      7. Open the problem board.

      8. In the top-right corner toolbar, look for the Version History icon (it looks like a clock with a counter-clockwise arrow).

      9. Click it to open the timeline panel > Scroll down and click on a timestamp from yesterday or last week.

      10. Once the preview looks correct, click Restore this version.
         

    • Extract the Files Directly from Cloud Storage 

      1. Log directly into the Adobe Cloud Documents Portal.

      2. On the left-hand sidebar, select “Files”.

      3. Look for a folder named “Generative history”.

      4. Locate your missing images and videos there, click the three dots (...), and select “Download” to save them safely to your computer.

      5. Important: 

      • Disable Network Web Blockers

      • Turn off any active VPNs or network proxies.

      • Perform a hard refresh
         

    If none of these steps work, please let us know, so we can escalated this to the product team who’ll investigate further on the backend.

    Please let us know how it goes after trying these steps!

     

    Hajar

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