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Victor5FE3
Participating Frequently
Mar 3, 2025 3:06 PM UTC
Answered

Firefly credits are not showing in the account

Why is my credits not restarting? I says I have 1000 credits. But it keeps saying I have no credits. What is happening?

 

title edited by mod

droopydog500
droopydog500Correct answer
Community Manager
Mar 4, 2025 2:03 PM UTC

Hi @Victor5FE3,

 

Those 2000 credits are for the non-premium Adobe Firefly services which include:

  • Firefly web: text to image, generative fill
  • Photoshop: generative fill
  • Illustrator: text to vector
  • Adobe Express: text effects, generative fill

Note, not an exhaustive list.

 

My best,

    droopy

 

Adobe Community Expert (not an Adobe employee)
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5 replies

Hena654
Hena654
Participating Frequently
Mar 16, 2026 8:38 AM UTC

I had the same confusion when I first used Adobe Firefly. The credit system can be a bit unclear at first. From what I understand, the 2000 credits are mainly for things like text-to-image, generative fill, and other non-premium features. Video generation seems to require the premium Firefly plan. Hopefully Adobe makes this clearer in the dashboard because a lot of users get confused about it.

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Hajar Toutsi
Community Manager
Hajar ToutsiCommunity Manager
Community Manager
Mar 16, 2026 10:33 AM UTC

Hi Hena654,

I’d like to clarify one point: the Firefly Standard plan (2,000 credits) does include access to Premium features like Text to Video, using generative credits. Those credits can be applied toward Premium features.

 

Here’s where you can see each plan and the features it offers: Compare plans that include creative AI.

Let us know if you have any questions, we’d be happy to explain further.


Hajar

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    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    Mar 4, 2025 12:24 PM UTC

    Hello @Victor5FE3,

    Thank you for your message. 

    Are your trying to generate Firefly Video?  If so, that requires an additional Firefly premium plan. Please see: P: Plan error in generating video

     

    If you are not trying to generate video, can you please show us a screen shot of the browser window with the error.

    Thanks,
        droopy

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    Adobe Community Expert (not an Adobe employee)
    Victor5FE3Author
    Participating Frequently
    Mar 4, 2025 1:43 PM UTC
    Hi,

    Thanks for the reply.

    I don't understand, Adobe says I have 2000 credits. So those credits are not for Firefly video?
    What is the 2000 credits for?

    Thanks,
    Translate
    droopydog500
    Community Manager
    droopydog500Community ManagerCorrect answer
    Community Manager
    Mar 4, 2025 2:03 PM UTC

    Hi @Victor5FE3,

     

    Those 2000 credits are for the non-premium Adobe Firefly services which include:

    • Firefly web: text to image, generative fill
    • Photoshop: generative fill
    • Illustrator: text to vector
    • Adobe Express: text effects, generative fill

    Note, not an exhaustive list.

     

    My best,

        droopy

     

    Translate
    Adobe Community Expert (not an Adobe employee)
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