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julieng96332337
julieng96332337
Participating Frequently
June 2, 2026
質問

I am on a 4k credits/month and still had 3.5k left and after 1 video generations at 125 credits another at 400 credits I got a third generation at 400 credits rejected and my credits down to 0!!!

That’s it please look at my credits and credits’s consumption. It is the first time I try video generation and generated a 4s clip with kling for 125 credits and 2 8sec veo 3.2 each for 400 credits total 925 credits, far from my real credit limit.

    返信数 6

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager
    Community Manager
    June 4, 2026

    Hi ​@julieng96332337,

    I appreciate your help in providing all the necessary details.

     

    Unfortunately, I wasn’t able to identify a clear reason for the sudden drop in your credits. I considered the possibility of other generations requiring credits through Adobe products outside of Firefly, but I didn’t find any evidence of that.

    Therefore, I’ve escalated your request to the respective team for a more in‑depth investigation. I’ll share updates with you as soon as I hear back from them.

    Thank you for your patience and cooperation.

     

    Hajar

    julieng96332337
    julieng96332337作成者
    Participating Frequently
    June 4, 2026

    Thank you, I did use credits inside Photoshop beta this month before starting Firefly’s generations, which is what brought my credit consumption to about 3.5k credits when I started the Firefly generations as stated this in my first message.
    Is there a global historic of generations per account/month available somewhere?
    thank you again Hajar,
    J

     

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager
    Community Manager
    June 4, 2026

    Thanks for providing more context,

    AI generative credits are consumed for any generation that requires them, regardless of which Adobe product you’re using, similar to how content generated in Photoshop (beta) draws from your Firefly credits.

    You can view all AI‑generated content in your Generation History tab, which shows the type of content (image, video, or audio) and the time it was last modified, but it doesn’t determine in which platform was it created in.

    The key question now is to determine how the remaining credits were used. I’ll continue monitoring for updates from the team to help clarify this further.
     

    Please don’t hesitate to reach out if you have any other questions.

    Hajar

    julieng96332337
    julieng96332337作成者
    Participating Frequently
    June 4, 2026

    Hi thank you, I thought I already sent this screenshot, sorry, find it attached below

    julieng96332337
    julieng96332337作成者
    Participating Frequently
    June 3, 2026

    here the video you asked 

    I cropped the files screenshot to the last ->older than may 14th for privay concerns is that ok? 

    thank you Hajar,

    J

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager
    Community Manager
    June 4, 2026

    Thanks julieng96332337, the images you provided were very helpful and confirmed the following:

    • Firefly: 3 videos created

      • Kling 3.0 Omni, 5 sec, 720p with audio → 125 credits

      • 2 × Veo 3.1, 8 sec, 720p → 800 credits

      • Total expected deduction → 925 credits

    Before I escalate this to the team for recalculation, please confirm that your Generation History from Adobe Files matches the Generation History shown on your Firefly webpage. To do so, kindly provide a screenshot of that tab (you may crop files older than May 14th).

    We appreciate your patience and cooperation.

    Hajar

    julieng96332337
    julieng96332337作成者
    Participating Frequently
    June 3, 2026

    https://firefly.adobe.com/open/urn:aaid:sc:US:d1b5b2c9-9e7d-4869-9b1f-332571c89964
    https://firefly.adobe.com/open/urn:aaid:sc:US:a4f2da3b-9979-4676-a635-9b826bd94d0e
    https://firefly.adobe.com/open/urn:aaid:sc:US:6902a38d-69ad-450e-a02c-e546cf06fae2

    Thank you I think that’s it then. 

    Thank you again and thank you in advance.

    J

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      June 3, 2026

       We appreciate you sharing the details, they were very helpful!
      We had some difficulty reviewing the last link of the video generated with Kling 3.0 Omni. Could you please open the link and send us a full screenshot? That would be very helpful.

      Additionally, we’ll need a screenshot of your files (starting from May 14th) via: https://www.adobe.com/files 


      Let us know once you have that, we’re here to help.

      Hajar​​​​​​​

      julieng96332337
      julieng96332337作成者
      Participating Frequently
      June 3, 2026

      Thank you, And do you need me to share public links to each one of the generations?

        Hajar Toutsi
        Community Manager
        Hajar ToutsiCommunity Manager
        Community Manager
        June 3, 2026

        Exactly! Please share the links to your last three generations, as these were created in the current cycle month.

        It would also be very helpful if you could provide a screenshot of your credits balance and reset date. You’ll find these under your Account icon in the top‑right corner of the Firefly page.
        Be sure to cover any personal information, such as your email before posting.
         

        Looking forward to your reply.


        Hajar

        Hajar Toutsi
        Community Manager
        Hajar ToutsiCommunity Manager
        Community Manager
        June 3, 2026

        Hi julieng96332337,
        Thanks for reaching out.
         

        While we aren’t able to provide a full breakdown of credit usage, we can help investigate further if you share more information since we don't have access to your account.

        Please go to your Generation history tab and:

        1. Select All types and take a full screenshot of all the generations from this month.

        2. Share the public links of your generations (images & videos)
           

           

        Please note that this process will take some time, as we’ll need to manually review the data. Once we have the screenshots and links, we can look into your case more thoroughly.

         

        Hajar

        [Moved to questions]

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