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NinoFotos
Participant
March 9, 2026
질문

I bought the 2000 Standard credit pack for work, but after a few background fills, I’m down to 1310. It’s taking almost 40 credits per photo, which is wrong. Please fix this error so it doesn't happen again and refund my missing credits.

  • March 9, 2026
  • 1 답변
  • 27 조회

I need help 

    1 답변

    Hajar Toutsi
    Community Manager
    Community Manager
    March 10, 2026

    Hi NinoFotos,

    Thank you writing to us about this.

     

    Could you let us know which feature you used and the settings you selected for this process? We want to ensure that the action you took did not result in unnecessary credit consumption.
     

    Please share the details once you have them.


    Hajar

    NinoFotos
    NinoFotos작성자
    Participant
    March 10, 2026

    I used the 2000 Standard pack for white backgrounds and color corrections. Even when switching between Firefly models, it's charging 40 credits per click. I can provide my history to prove I haven't made enough images to justify this drain. Please fix this and refund my credits.

    Hajar Toutsi
    Community Manager
    Community Manager
    March 10, 2026

    Thanks @NinoFotos for sharing the details,

    Here’s a breakdown to your credit usage according to each model you used for your generation:

    • Gemini 3.1 (w/ Nano Banana 2): Costs 40 credits per generation > (18) * 40 = 720 credits used
    • Gemini 3 (w/ Nano Banana Pro): Costs 40 credits per generation >  (2) * 40 = 80 credits used
    • Firefly Image 5 (Preview): Costs 10 credits per generation > (6) * 10 = 60 credits used

    In total, 26 generations cost you 720 + 80 + 60 = 860 credits, leaving your balance at 2000 – 860 = 1140 credits.

    You can check the cost of each generation before proceeding here:


    For more details on credit usage per model, please refer to this article.

    I hope this clears up the confusion. Let us know if you have any other questions!

    Hajar