I was charged for 3 generations for the same video. I need a credit refund of 800credits

Hi Digman,

We appreciate you bringing this to our attention.

We’d love to help you get this sorted out, but we’ll need a bit more information to understand what’s happening. Could you clarify how the deduction occurred? For example, did a single generation result in three outputs, or were credits deducted at three times the amount displayed?

Please also let us know which model and settings you selected for this generation.

We look forward to your reply.

Hajar

[Moved to questions]