Image to video created video that had nothing to do with uploaded first frame

Forum|Forum|4 months ago
January 20, 2026
3 replies
162 views

I created an image with Firefly of two kids sitting at a window and - before I searched the forum and found out that Firefly doesn't do that with images of kids - tried to generate a video from it. The first two tries it refused, but when I uploaded another image with two kids (also generated with Firefly) and tried creating a video with it, it took 100 Credits and generated a totally random video of a close-up of a (supposedly grown-up I assume) person. I understand that Firefly decided to not generate videos from images with children, but it would be great if they could

a) explain that in their error message or at least in their user guidelines that they link to and

b) should make sure Firefly image to video does not generate some random video and takes the credits from my account.

Is there any way I can get those 100 credits back? I'm attaching the image that I uploaded for the first frame as well as the video that was generated. Thanks a lot in advance!

Firefly_351447.zip

droopydog500

Community Manager

Hi @Corinna E.,

Just to clarify, it is not my software as I am not an Adobe employee.

While your suggestion that generations that do not match the prompt or reference image at all should not consume credits is a good idea in theory, it is not practical to implement. Whether something does or does not match the prompt is rarely an absolute yes or no answer, and there is no clear way to evaluate them that would not be human intensive and reliant in subjectivity. It would require the cost of generations to increase.

My best,

droopy

Adobe Community Expert (not an Adobe employee)

C

Corinna E.Author

Participant

Hi droopy,

thanks for your message! I can definitely give that negative feedback as you recommended, but as for the credits that got lost: I don't really think it's fair to talk of it as an result of an "iterative process" or it being simply "not what I expected". I have done plenty iterations and didn't complain. But this was definitely an error on behalf of the software, Firefly should not have generated an image at all according to your guidelines, but despite that it ignored the reference image for the first frame and the prompt completely and generated something totally random. So I would find it only fair if I got the credits back as long as your software does produce this issue.

droopydog500

Community Manager

Hello @Corinna E.,

Thank you for your message.

It has actually been a long term request to have Adobe indicate what part of prompts are causing an guidelines problem and why. I encourage you to upvote this idea which covers this issue: P: Show words omitted from prompt or violates content guidelines.

If you have a bad generation, I recommend you thumbs down the generation and provide feedback. That goes directly to the people who work on improving the models and they can see what went wrong.

droopydog500_0-1769001916968.png

Unfortunately, Adobe does not give credits for generations that were not what you wanted. Generating images with AI tends to be an iterative process and rarely does the first generation meet expectations.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded