Questions

Recently i purchased my adobe firefly trial but it hasn't been activated in my account please look into this matter resolve the issue as soon as possible.I request you to fix this issue as soon as possible.

I am trying to use the free trial and it does not work. I get errors about permissions and ads to buy, when I just want to try..as advertised. Do you start charging after the trial or does it cut off?

USED 400 FOR VIDEO WITH A LOT OF MISTAKES.

I’ve been experimenting with Adobe Firefly for generating AI visuals and overlays, which is super impressive. But I’m also looking into lightweight or offline workflows for users with slower PCs or limited storage.Has anyone tried combining Firefly-generated assets with simpler editing tools? I’ve been testing a few older video editors, and I noticed some creators still use apps like CapCut in earlier builds to avoid performance issues. I found this page on capcut install old versions, which offers legacy versions for PC.My question is—does anyone know if Firefly exports (especially background-removed or layered content) work smoothly with these kinds of stripped-down editors? Or are there compatibility concerns I should look out for when moving between Adobe tools and older desktop apps?Thanks in advance!

AI generations should be free until March, but credits are still being charged

When I went to generate a video it charged me for 3 vids of the same video. I would like a refund for the credits I lost generating those videos.

Once an image has been generated, i can’t edit it using prompts. The button is blue and ready to click, but nothing happens.

sod a esse erro n esta fucnionando 

I like to generate my own images, then run them through Firefly effects and styles to tweak, try different looks, unify layers etc. I used to be able to do this and control how much the effects and styles would alter the image. Now it seems that adding any effects or styles creates major changes in the image (composition, image elements etc) and I can't control it, no matter which options I tweak in the settings. Is it me, or is it Firefly??

I’m not pleased with this program.  Gemini is much better than this

Hi, my premium credits keeps on getting deducted when trying to generate video using Veo 3.1 Fast. But the generation keeps on failing, I am sure you will see this on my account. Please advise.

 estou tentando usar o topaz para escalar um vídeo, cliquei em gerar, mas ele não gera, apenas consome créditos

My account email: removed by mod... Plan: Firefly Generative AI (Premium features) According to my plan, the monthly allocation should be 11,000 Firefly credits. However, after the renewal on March 8, my account shows a total of 11,000 credits but the available credits remaining are only 6,840. This indicates that I effectively received about 7,000 credits instead of the expected 11,000. I have attached a screenshot from my account dashboard showing: "7000 / 11000 credits left". yestrday Could you please check my account activity and confirm why the full 11,000 credits were not available after renewal? Thank you for your help.title edited by mod

my generation is stuck for half an hour and it doesnt cancel. please refund my credits aswell please

I receive a notification saying I no longer have access to the free Firefly plan due to misuse. Is there any way to fix this?

After giving reference uploads and also suitable prompts the generation is not happening.

Added title at bottom with out me asking and has noting to do with this photo . I told it to only add the Name of the person and nothing else  

I have been generating a video 3 times and it is not working it is taking the credit however it is not creating the video. i have done it on 2 different browsers 

Je reçois un message d’erreur lorsque j’essaie de générer mes images, alors que j’ai tous mes crédits

I see ad for unlimited generations until March 16th but I am still being charged for images and video. I am using the firefly model for video. 

У мене питання чому я сплачував але не отримував можливості генерувати як ви знімали з мене гроші якщо в моєму регіоні немає доступу до генерацій?Мені надоїло чекати коли налагодиться ця проблема і вписався від додаткового придбання генерацій але мій тариф дозволяє без коштовну генерацію = питання чим наш регіон вам недовподоби? 

I selected generate an image from text. So I submitted the following text and got error messages. Was I charged for this? If so, I want my credits back (refunded). Dr. B

I asked it as an edit, to add in sound effects. I charge me but didn’t add the effects.

How many credits did I use and the video wasn't created?

TERRIBLE - you just took ~1500credits and gave me nothing at all useful. No way to report? The last one for 950 credits shrunk a 20s movie to only 5 seconds. and added a watermark on the movie that garbled the message I asked for. ZERO VALUE