Participant

Answered

Not sure why my images "violate guidelines" (image depicts children)

Forum|Forum|1 year ago
February 12, 2025
40 replies
25223 views

I attempted to generate video from two different photos of a man and his mother and a family walking in the woods. Both were immediately rejected. Then I used Firefly to generate an image of a man holding his daughter and tried to use that, but it was also rejected. I've attached these images here. I can find no reason that the system would reject these on a content-level. So any thoughts you have would be appreciated.

Audio and video

Correct answer SamarthS

Hi @Felix3LGato !

Thanks for pointing that out. Firefly currently avoids generating videos from images that include children. This is a careful step to make sure the model handles such content responsibly. We know it can be limiting, but it’s part of ensuring safety as the tool improves.

Thanks

C

cinemascene

Known Participant

bon alors maintenant , on me dit que les images que je viens de créer par adobe ne respectent pas les consignes d'utilisation ! .. il faudrait vous mettre d'accord , on devient fou à force de chercher comment détourner le systeme qui déraille .. voyez les images que j'ai créées avec Nano Banana.. j'ai demandé à VEO 3.1 de me créer une sequence entre les 2 .. non ce n'est pas permis .. pourquoi ?

C

cinemascene

Known Participant

et c'est pareil avec le modele ADOBE !

T

TinyAcademyGroup

Participant

I am trying to generate videos via Veo 3.1 Fast, and it returns errors about user guidelines not being met even though the image start frames are and should be safe where it had no prior problems before or on other video generation sites.

These are the types of images I already generated on other sites as recourse and am having no trouble with other sites. What gives Adobe/Google? The other partner models work but they produce terrible results compared to Veo 3.1 Fast. Not to mention they are uneconomical with credit usage. Please advise.

droopydog500

Community Manager

Hello @TinyAcademyGroup,

Thank you for your message.

I have merged your message into this thread. I am sorry you are having this problem.

The Firefly image to video model will not generate videos from images containing children. That is why it would not generate the videos. This is a limitation in this model.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

T

TinyAcademyGroup

Participant

Actually Firefly video works fine with the image to video (same with the other partner models), just Veo 3.1 Fast as mentioned is not working properly with the starting images. This is problematic because Veo 3.1 Fast is the most reliable and best quality video generations (apart from Kling AI which is not included here). Is there a reason the problem only persists with Veo 3.1 Fast and not other partner models/Firefly?

W

Woolfy

Participant

I am getting the following error: We can't process this prompt because the reference image
doesn't meet our User Guidelines. You can upload another
image and try again.

There is nothing wrong with the image I am using, it was an image I generated using FIrefly! These ridiculously over-sensive filters are a huge barrier to productivity.

droopydog500

Community Manager

Hello @Woolfy,

Thank you for your message.

I have merged your message into this thread. I am sorry you are having this problem.

The Firefly image to video model will not generate videos from images containing children. That is why it would not generate the videos. This is a limitation in this model.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

P

Prachi_Jiwnani0081

Participant

I am trying to generate a video with a picture of myself, the video got generated in 16:9 ratio, but when i tried the same in 9:16 ratio, it starting displaying,

'Can't load.

We can't process this prompt because the reference image doesn't meet our User Guidelines. You can upload another image and try again.'

What do I do?

This is the image I'm using.

S

SamarthS

Community Manager

Hi @Prachi_Jiwnani0081,

Thanks for reaching out. Firefly will not use an image that contains a child's image. The attached image seems to be of a child, and this will give an image violation error. Please check the user guidelineshere.

Let us know if you need additional help.

^Sam

B

Bureau38317860r60s

Participant

L'image de référence indique : "Nous ne pouvons pas traiter ce prompt, car l’image de référence
ne respecte pas nos consignes d’utilisation. Vous pouvez charger une autre image et réessayer."

Mais l'image en question est une image des plus ordinaire

S

SamarthS

Community Manager

Hi @Bureau38317860r60s,

Thanks for reaching out. The reference image contains a child, which will be treated as a violation. Firefly will not use any image containing a child. Here is the link to understand the limitations. Let us know if you need additional help.

^Sam

S

SpringZephyr

Participant

I am illustrating a childrens book and I went to animate one of them.

I tried a couple of times using all of my credits in the process before doing some research and finding out because of their policies with children you cannot animate them.

Is there a work around?

Also how do I get a refund for the lost credits.

Thanks

Thanks for your time.

K

katy_6748

Participant

I want to animate a photo of my son but it won't let me either 😞

M

mrphototx

Participating Frequently

I am trying to use one of MY images the I CREATED to promote MY studio's Santa Experience session by animating on of MY images but Adobe keeps telling me it violates Community Guidelines!!! Doesn't state what guidelines or how to appeal it! THIS IS MY IMAGE!!!! I OWN THE RIGHTS TO IT!!!!! So why can't I use it?!?!?!?!? I HATE Adobe guidelines, they are WRONG 90% of the time!!!!! Maybe if Adobe wasn't filled with preverted minds questioning every little thing a professional photographer is trying to do with THEIR images, it MIGHT work better!!!!! Why is there not a place for me to sign off on the fact that I OWN the damn Copyright?!?!?!?!?!?!?

GET YOUR ACT TOGETHER!!!!!

droopydog500

Community Manager

Hello @mrphototx,

I have merged your message into this thread. I am sorry you are having this problem.

The Firefly image to video model will not generate videos from images containing children. That is why it would not generate the videos. This is a limitation in this model.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

P

pj_9061

Participant

This is an EXTREMELY frustraring problem with Firefly image to video that makes it very difficult to use/ enjoy using. In this case I used firefly image to GENERATE a tween girl clapping, then attempted to bring that image created by YOUR enerprise-safe AI into Firefly video to animate her clapping and was told I was violating the user agreement. Please explain to me how an image created within your system to be animated within your system somehow violates its own user agreement?

droopydog500

Community Manager

Hello @pj_9061,

I have merged your message into this thread. I am sorry you are having this problem.

The Firefly image to video model will not generate videos from images containing children. That is why it would not generate the videos. This is a limitation in this model.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

D

defaultpjgdx14bzul3

Adobe Employee

Why I am getting 'We can't process this prompt because the reference image

doesn't meet our User Guidelines. You can upload another
image and try again.' error.

I am using my son's image to create a video.

USING IMAGE TO VIDEO

droopydog500

Community Manager

Hello @defaultpjgdx14bzul3,

I have merged your message into this thread which addresses the issue you raise.

Please see my "correct answer" message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

R

Randall_Leddy3528

Participant

On two occasions I've uploaded images of artists to create a simple animation from a still photo. One of a boy, and one of a girl. Both are fully clothed, and both images wholly tasteful and clean, yet Firefly rejects them based on user guidelines.

droopydog500

Community Manager

Hello @Randall_Leddy3528,

Thank you for your message.

The Firefly video model has a restriction that it will not generate videos with key frames that contain children. That is a restriction in the model currently.

droopy

Adobe Community Expert (not an Adobe employee)

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