Participant

Answered

P: Not sure why my images "violate guidelines" (image depicts children)

Forum|Forum|1 year ago
February 12, 2025
120 replies
27145 views

I attempted to generate video from two different photos of a man and his mother and a family walking in the woods. Both were immediately rejected. Then I used Firefly to generate an image of a man holding his daughter and tried to use that, but it was also rejected. I've attached these images here. I can find no reason that the system would reject these on a content-level. So any thoughts you have would be appreciated.

Audio and video

Correct answer droopydog500

UPDATE: as of March 19, 2026

While Firefly models and most partner models have restrictions that do not permit children to be used in keyframes in video generation, the Runway Gen-4.5 and Kling 2.5 Turbo do allow children in keyframes.

droopy

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W

Woolfy

Participating Frequently

I am getting the following error: We can't process this prompt because the reference image
doesn't meet our User Guidelines. You can upload another
image and try again.

There is nothing wrong with the image I am using, it was an image I generated using FIrefly! These ridiculously over-sensive filters are a huge barrier to productivity.

droopydog500

Community Expert

Hello @Woolfy,

Thank you for your message.

I have merged your message into this thread. I am sorry you are having this problem.

The Firefly image to video model will not generate videos from images containing children. That is why it would not generate the videos. This is a limitation in this model.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

P

Prachi_Jiwnani0081

Participant

I am trying to generate a video with a picture of myself, the video got generated in 16:9 ratio, but when i tried the same in 9:16 ratio, it starting displaying,

'Can't load.

We can't process this prompt because the reference image doesn't meet our User Guidelines. You can upload another image and try again.'

What do I do?

This is the image I'm using.

S

SamarthS

Inspiring

Hi @Prachi_Jiwnani0081,

Thanks for reaching out. Firefly will not use an image that contains a child's image. The attached image seems to be of a child, and this will give an image violation error. Please check the user guidelineshere.

Let us know if you need additional help.

^Sam

B

Bureau38317860r60s

Participant

L'image de référence indique : "Nous ne pouvons pas traiter ce prompt, car l’image de référence
ne respecte pas nos consignes d’utilisation. Vous pouvez charger une autre image et réessayer."

Mais l'image en question est une image des plus ordinaire

S

SamarthS

Inspiring

Hi @Bureau38317860r60s,

Thanks for reaching out. The reference image contains a child, which will be treated as a violation. Firefly will not use any image containing a child. Here is the link to understand the limitations. Let us know if you need additional help.

^Sam

S

SpringZephyr

Participant

I am illustrating a childrens book and I went to animate one of them.

I tried a couple of times using all of my credits in the process before doing some research and finding out because of their policies with children you cannot animate them.

Is there a work around?

Also how do I get a refund for the lost credits.

Thanks

Thanks for your time.

K

katy_6748

Participant

I want to animate a photo of my son but it won't let me either 😞

M

mrphototx

Participating Frequently

I am trying to use one of MY images the I CREATED to promote MY studio's Santa Experience session by animating on of MY images but Adobe keeps telling me it violates Community Guidelines!!! Doesn't state what guidelines or how to appeal it! THIS IS MY IMAGE!!!! I OWN THE RIGHTS TO IT!!!!! So why can't I use it?!?!?!?!? I HATE Adobe guidelines, they are WRONG 90% of the time!!!!! Maybe if Adobe wasn't filled with preverted minds questioning every little thing a professional photographer is trying to do with THEIR images, it MIGHT work better!!!!! Why is there not a place for me to sign off on the fact that I OWN the damn Copyright?!?!?!?!?!?!?

GET YOUR ACT TOGETHER!!!!!

droopydog500

Community Expert

Hello @mrphototx,

I have merged your message into this thread. I am sorry you are having this problem.

The Firefly image to video model will not generate videos from images containing children. That is why it would not generate the videos. This is a limitation in this model.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

P

pj_9061

Participant

This is an EXTREMELY frustraring problem with Firefly image to video that makes it very difficult to use/ enjoy using. In this case I used firefly image to GENERATE a tween girl clapping, then attempted to bring that image created by YOUR enerprise-safe AI into Firefly video to animate her clapping and was told I was violating the user agreement. Please explain to me how an image created within your system to be animated within your system somehow violates its own user agreement?

droopydog500

Community Expert

Hello @pj_9061,

I have merged your message into this thread. I am sorry you are having this problem.

The Firefly image to video model will not generate videos from images containing children. That is why it would not generate the videos. This is a limitation in this model.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

D

defaultpjgdx14bzul3

Adobe Employee

Why I am getting 'We can't process this prompt because the reference image

doesn't meet our User Guidelines. You can upload another
image and try again.' error.

I am using my son's image to create a video.

USING IMAGE TO VIDEO

droopydog500

Community Expert

Hello @defaultpjgdx14bzul3,

I have merged your message into this thread which addresses the issue you raise.

Please see my "correct answer" message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

R

Randall_Leddy3528

Participant

On two occasions I've uploaded images of artists to create a simple animation from a still photo. One of a boy, and one of a girl. Both are fully clothed, and both images wholly tasteful and clean, yet Firefly rejects them based on user guidelines.

droopydog500

Community Expert

Hello @Randall_Leddy3528,

Thank you for your message.

The Firefly video model has a restriction that it will not generate videos with key frames that contain children. That is a restriction in the model currently.

droopy

Adobe Community Expert (not an Adobe employee)

J

Juan378375549ucq

Participant

Estoy intentando generar un video a partir de 2 imagenes de referencia para crear una transición. Justo como lo vi en este tutorial https://www.youtube.com/shorts/lBcC5yzdl1I

Sin embargo, Firefly se reusa a procesar. Dice que la imagen de referencia no cumple con las directrices para usuarios.

Ya revisé las directrices para usuarios y no estoy infringiendo ninguna.

Cual es el problema?

Adjunto captura de pantalla y las 2 imagenes de referencia que estoy usando.

droopydog500

Community Expert

Hello @Juan378375549ucq,

The problem is that the model believes your first keyframe contains a child. The model currently will not generate videos from keyframes it believes contain children. That is a current limitation of the model.

droopy

Adobe Community Expert (not an Adobe employee)

C

Caio_Brugioni3144

Participant

Tentei criar imagens de crianças lavando as mãos ou com xampu na cabeça e o Firefly dá erro.

Gostaria de saber o motivo.