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Participant
July 4, 2023
Answered

P:Blank screen on generation page [merged thread]

Ich kann den ganzen Tag keine Bilder mehr generieren.

 

English translation (added by moderator):

I can't generate any more images all day.

droopydog500
droopydog500Correct answer
Community Manager
April 24, 2025

Hello @Katharina20323107ryuw,

 

Can you try a hard refesh of that page? Hold the <SHIFT> key down and press refresh or reload.


If that does not work, do you have the same problem with Firefox and Safari?

My best,
    droopy

Adobe Community Expert (not an Adobe employee)

217 replies

Charlottell
Participant
May 22, 2025

la page ne charge pas

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Kartika Rawat
Community Manager
Community Manager
May 22, 2025

Hi @Charlottell!

Thanks for writing in. I'm merging your thread here since it’s part of a similar discussion. Please see the correct answer above.

Let us know if this helps.

 

KR

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Participating Frequently
May 20, 2025

Le bug c'est sur FireFly, J'ai réussi à faire 4 images et puis plus capable d'en faire d'autre l'écrans reste noir. Je travaille avec un Mac Studio. Voir images jointes

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droopydog500
Community Manager
Community Manager
May 21, 2025

Hello @Daniel Lefebvre,

 

Thank you for your messages.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

 

If that does not work, please tell us you then OS and browser you are using and their version numbers.


My best,
    droopy

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Adobe Community Expert (not an Adobe employee)
Participant
May 20, 2025

cuando pongo un promt y le doy a generar la pagina queda en gris sin ninguna imagen y arriba solo me aparece "generar" como la opcion seleccionada y tambien la opcion "galeria" y ninguna de estas opciones tiene nada, solo la pagina vacia. tambien me aparece la opcion de pagar premium y ya lo estoy pagando esto esta atrasando mis trabajos y no quisiera tener que pagar otra ia. por alguna razon en mi celuar si me funciona bien y con eso compruebo que si estoy pagando correctamente

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Participant
May 20, 2025

hola! me pasa lo mismo! 

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Kartika Rawat
Community Manager
Community Manager
May 20, 2025

Hi all!

I'm merging your thread here since it’s part of a similar discussion. Please see the correct answer above.

 

Let us know if this helps.

Thanks,

KR

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Participant
May 19, 2025

Necesito generar imágenes, ya reinicie el navegador y la computadora y no me funciona la herramienta de generador de imágenes de firefly

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Kartika Rawat
Community Manager
Community Manager
May 19, 2025

Hi CX_VeterinariaVLH!

I'm merging your thread here since it’s part of a similar discussion. Please see the correct answer above.

 

Let us know if this helps.

Thanks,

KR


KR

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Participant
May 18, 2025

wont load

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Participant
May 17, 2025

텍스트를 이미지로 메뉴를 클릭하여 들어가면 최상단 메뉴와 좌측하단 흰색 네모만 보입니다

새로고침을 여러번 해봐도 화면이 안나오네요

해결방법을 알려주세요

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droopydog500
Community Manager
Community Manager
May 17, 2025

Hello @precise_Penguin5225,

 

Thank you for your messages.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

 

If that does not work, please tell us you then OS and browser you are using and their version numbers.


My best,
    droopy

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Adobe Community Expert (not an Adobe employee)
Participant
May 15, 2025

estou com um bug, que ao escrever o meu prompt e dar enter para gerar a imagem, nao gera nenhuma imagem.

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droopydog500
Community Manager
Community Manager
May 16, 2025

Hello @johnnievitu,

 

Thank you for your messages.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

 

If that does not work, please tell us you then OS and browser you are using and their version numbers.


My best,
    droopy

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Adobe Community Expert (not an Adobe employee)
Participant
May 13, 2025

Aparece a primeira página onde escrevemos algo. E na página seguinte onde colocamos a referencia e efeitos, não aparece, não carrega. Não é minha internet, não é falta de atualização, não é problema de VPN

 

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Kartika Rawat
Community Manager
Community Manager
May 13, 2025

Hi fflavioab!

I'm merging your thread here since it’s part of a similar discussion.

 

Thanks,
KR

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Participant
May 13, 2025

My Adobe Firefly doesn't work. I try to generate an image and it stays on a blank screen and doesn't load.

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Kartika Rawat
Community Manager
Community Manager
May 13, 2025

Hi amazing_operator5FE3!

Sorry about that. I'm merging your thread here since it’s part of a similar discussion. 


KR

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droopydog500
Community Manager
Community Manager
May 13, 2025

Hello @Celestial_Mirage5276,

 

Thank you for your message.  I think this thread might address the issue you are having.

 

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

 

If that does not work, please tell us you the OS and browser you are using and their version numbers.


My best,
    droopy

 

Translate
Adobe Community Expert (not an Adobe employee)