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P:Blank screen on generation page [merged thread]

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Ich kann den ganzen Tag keine Bilder mehr generieren.

English translation (added by moderator):

I can't generate any more images all day.

droopydog500Correct answer

Community Manager

Hello @Katharina20323107ryuw,

Can you try a hard refesh of that page? Hold the <SHIFT> key down and press refresh or reload.

If that does not work, do you have the same problem with Firefox and Safari?

My best,
droopy

Adobe Community Expert (not an Adobe employee)

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droopydog500

Community Manager

Hello @Drojas009,

Thank you for your message. I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

Thanks,
droopy

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Drojas009

Participant

Hello, I can open the application, but it won't let me use its AI functions, none of them.

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droopydog500

Community Manager

Hi @MariuG,

Text to vector is not a premium service and is available through Creative Cloud subscriptions.

Your getting that prompt is a problem. It should not be happening. Please see my post above this one.

droopy

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Adobe Community Expert (not an Adobe employee)

droopydog500

Community Manager

Hi @MariuG,

I think the problem you experienced is possibly related to this issue, so I moved your post to this thread.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

Thanks,

droopy

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Adobe Community Expert (not an Adobe employee)

M

MariuG

Participating Frequently

Gracias por la respuesta, sin embargo tengo la misma duda en cuanto a la generación de vectores, ya que cuento con un plan de Adobe Firefly incluido en Creative, y no obstante, aparece dispobible la opción de adquirir el plan estandard. Los créditos generativos, me aparecen todos, sin problema, pero la opción de generar vectores me indica que es una función de pago (que ya poseo)

Agradeceré la aclaración

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