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JuanoPY
JuanoPY
Participant
February 12, 2025
Answered

P: Firefly Premium Features require a separate Firefly or Creative Cloud Pro subscription

  • February 12, 2025
  • 226 replies
  • 177592 views

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

 

English: (added by moderator) 

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

    Correct answer SamarthS

    Hi there, apologies for the inconvenience. To assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page:   https://adobe.ly/3Z849qc. We are here to help. 

     

    226 replies

    Show previous replies
    J
    jozeandrez
    Participant
    May 18, 2025

    Estoy tratando de usar créditos en firefly y no me deja a pesar que pago creative cloud, qué puedo hacer?

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 18, 2025

    Hello @jozeandrez,

    Thank you for your message. 

    What plan have you subscribed to and what function are you trying to use (text to image, text to video, generative fill, etc)?

    Thanks,
        droopy

    Adobe Community Expert (not an Adobe employee)
    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 15, 2025

    For those of you following this thread, Adobe announced a changes to Creative Cloud plans in North America which will give access to Firefly Premium features to people who have Creative Cloud Pro plans. For more information, please see the announcement at: Creative Cloud Pro brings new tools and creative controls.

     

        droopy

    Adobe Community Expert (not an Adobe employee)
    M
    margaryta_1692
    Participant
    May 14, 2025

    Leider lässt mich die Funktion "Bild zu Video" kein Video erstellen. Ich bekomme ständig eine Fehlermeldung: "Du hast keinen Zugriff auf diese Funktion. Du kannst deinen Admin kontaktieren, um Zugriff anzufordern.". Die Admins haben mir volle Rechte gegeben und wir besitzen auch die volle Creative Cloud. Was können wir da tun?

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    May 14, 2025

    Hi margaryta_1692!

    Thanks for writing in.

    I'm merging your thread here since it’s part of a similar discussion.


    KR

    M
    matthiasm75692227
    Participant
    May 12, 2025

    Guten Tag, ich habe über 900 Credits aber kann keine KI Bilder und Videos generieren. 

    Bitte um Behebung dieses Problems. 

    VIelen Dank 
    Matthias Mallin

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 13, 2025

    Hello @matthiasm75692227,

    I have merged your message into this thread which addresses the issue you raise.

    Please see my pinned message above which explains this.

    Please let us know if you have further questions.

    My best,
        droopy

    Adobe Community Expert (not an Adobe employee)
    L
    lauriedana
    Participant
    May 12, 2025

    I purchased standard Firefly plan, which should allow me limited capability to generate video from image.  I have an all app creative cloud subscription. When I try to generate video, It keeps bringing up purchase page when I push generate. What can I do?

     

     

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 12, 2025

    Hello @lauriedana,

    I have merged your message into this thread which addresses the issue you raise.

    Please see my pinned message above which explains this.

    Please let us know if you have further questions.

    My best,
        droopy

    Adobe Community Expert (not an Adobe employee)
    U
    Urbanlensman
    Participant
    May 9, 2025

    Hi it says i have 500 generative credits included in my plan but generative text to video only allowed me 2

      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      May 10, 2025

      Hello @Urbanlensman,

      I have merged your message into this thread which addresses the issue you raise.

      Please see my pinned message above which explains this.

      Please let us know if you have further questions.

      My best,
          droopy

      Adobe Community Expert (not an Adobe employee)
      I
      IKER LUIGI35630995h5p1
      Participant
      May 7, 2025

      por k no me deja usar la ia de firefly de video ayuda porfavor

      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      May 7, 2025

      Hello @IKER LUIGI35630995h5p1,

      Thank you for your message. 

      To help you, we need more information to understand what is happening. Please include the following information:
      • Are you on an enterprise, teams, or individual plan?
      • A screen shot of the whole browser window (including your avatar in the upper right corner) with the error or problem showing.
      • Then, please click on your avatar and take a screen shot of the box that pops up, but please black out your name and email address.

      Thanks,
          droopy

      Adobe Community Expert (not an Adobe employee)
      I
      IKER LUIGI35630995h5p1
      Participant
      May 7, 2025
      [image: image.png]
      [image: image.png]
      [image: image.png]
      R
      Rubens38400158msqq
      Participant
      May 6, 2025

      Bonjour, je n'arrive pas à utiliser adobe video j'ai payé l'abonnement mensuel Creative Cloud et je n'arrive pas a creer une video avec un prompt, pouvez vous m'aider et regler ce problème. Merci beaucoup.

      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      May 6, 2025

      Hello @Rubens38400158msqq,

      I have merged your message into this thread which AI think addresses the issue you raise.

      Please see my pinned message above which explains this.

      Please let us know if you have further questions.

      My best,
          droopy

      Adobe Community Expert (not an Adobe employee)
      L
      lifeafterbekk
      Participant
      May 6, 2025

      Hi there!

       

      I have generative credits on my account but I'm unable to generate text to video/stills to video.

       

      It says contact adobe or request more credits

       

      Please can you advise? Im happy to buy a plan but I was under the impression I have 1000 to play with for free month-to-month with my all creative cloud subscription

       

      Thanks

        droopydog500
        Community Manager
        droopydog500Community Manager
        Community Manager
        May 6, 2025

        Hello @lifeafterbekk,

        I have merged your message into this thread which addresses the issue you raise.

        Please see my pinned message above which explains this.

        Please let us know if you have further questions.

        My best,
            droopy

        Adobe Community Expert (not an Adobe employee)
        C
        carmenp1
        Participating Frequently
        May 5, 2025

        I have 230 credits remaining until 10th May.  It's 5th may, and despite the fact that I have barely used firefly this month and have 230 credits I am told that I have used all my credits which is not true and I have to purchase a plan to use firefly.

         

        Carmen Grima

        droopydog500
        Community Manager
        droopydog500Community Manager
        Community Manager
        May 5, 2025

        Hello @carmenp1,

        I have merged your message into this thread which addresses the issue you raise.

        Please see my pinned message above which explains this.

        Please let us know if you have further questions.

        My best,
            droopy

        Adobe Community Expert (not an Adobe employee)
        Show more replies
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