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JuanoPY
JuanoPY
Participant
February 12, 2025
Answered

P: Firefly Premium Features require a separate Firefly or Creative Cloud Pro subscription

  • February 12, 2025
  • 226 replies
  • 177596 views

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

 

English: (added by moderator) 

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

    Correct answer SamarthS

    Hi there, apologies for the inconvenience. To assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page:   https://adobe.ly/3Z849qc. We are here to help. 

     

    226 replies

    Show previous replies
    G
    Giuseppe_Onorato
    Participant
    May 3, 2025

    Salve

    nel tentativo di generare immagini con AI in Adobe Firely , mi viene continuamente fermata la generazione per mancanza di crediti , ma io i crediti li ho.. 

    Posso capire perche ho questo "limite" tra l'altro da settimane ?

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 4, 2025

    Hello @Giuseppe_Onorato,

    You did not say what Firefly function you were using when you received the message, but I suspect you were using a Firefly premium feature such as text to image with Model 4 Ultra or text to video. If so, this into this thread addresses the issue you raise. Please see my pinned message above which explains this.

    If you were not using a Firefly premium feature, then please reply with the following information:
    • A screen shot of the whole browser window (including your avatar in the upper right corner) with the error or problem showing.

    My best,
        droopy

    Adobe Community Expert (not an Adobe employee)
    R
    robert_7140
    Participant
    May 3, 2025

    I have 498/500 it's telling me I need to purchase Firefly pro to be able to create anymore

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 3, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    wolfg79239901
    wolfg79239901
    Participant
    May 2, 2025

    Obwohl in 2 Abos enthalten, werde ich aufgefordert ein gesondertes Abo für Firefly abzuschlie0en

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 2, 2025

    Hello @wolfg79239901,

    I have merged your message into this thread which addresses the issue you raise.

    Please see my pinned message above which explains this.

    Please let us know if you have further questions.

    My best,
        droopy

    Adobe Community Expert (not an Adobe employee)
    Willy_Anderson4807
    Willy_Anderson4807
    Participant
    May 1, 2025

    ayuda

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 1, 2025

    Hello @Willy_Anderson4807,

    I have merged your message into this thread which I believe addresses the issue you raise.

    Please see my pinned message above which explains this.

    Please let us know if you have further questions.

    My best,
        droopy

    Adobe Community Expert (not an Adobe employee)
    L
    Luan Moreira
    Participant
    April 30, 2025

    Não estou conseguindo usar o firefly mesmo tendo 1000 créditos generativos mensais. Fica aparecendo a janela de compra do firefly.

    O que eu faço para usar Se ja sou assinante do pacote adobe?

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    April 30, 2025

    Hello @Luan Moreira,

    I have merged your message into this thread which addresses the issue you raise.

    Please see my pinned message above which explains this.

    Please let us know if you have further questions.

    My best,
        droopy

    Adobe Community Expert (not an Adobe employee)
    J
    julienhoussard
    Participant
    April 29, 2025

    Bonjour je souhaite génerer des videos a partir de photos, sur mon compte j'ai 981 crédiots sur 1000 et losque je fais générer un message apparait pour me signaler que je n'ai pas de crédit alors que j'en au 981, pouvais vous m'aidez

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    April 29, 2025

    Bonjour @julienhoussard,


    I have merged your message into this thread which addresses the issue you raise.

    Please see my pinned message above which explains this.

    Please let us know if you have further questions.


    Bien à vous,
    droopy

    Adobe Community Expert (not an Adobe employee)
    E
    Epicsolo
    Participant
    April 28, 2025

    This company is the worst. $100 a month and you can't use firefly. Unbelievable. 

      J
      Jarecus
      Participant
      April 28, 2025

      Ya has utilizado las 2 generaciones gratuitas de esta función prémium. Adquiere un plan Firefly ahora para obtener acceso ilimitado.

      yo ya tengo la suscripción, pero no me deja generar videos

      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      April 28, 2025

      Hello @Jarecus,

      I have merged your message into this thread which addresses the issue you raise.

      Please see my pinned message above which explains this.

      Please let us know if you have further questions.

      My best,
          droopy

      Adobe Community Expert (not an Adobe employee)
      M
      master_wisdom2323
      Participant
      April 28, 2025

      Hello Adobe Support Team,

      I purchased the Adobe Firefly ₹797.68 monthly plan 3 days ago.
      My subscription status is showing as active in my Adobe account. However, when I try to generate images on Firefly, it is asking me to purchase or upgrade a plan again.

      I have already tried logging out, clearing browser cache, and re-logging in, but the issue still persists.

      Kindly refresh my subscription status or fix this issue immediately, as I have an active plan and should have access to unlimited standard image generations.

        droopydog500
        Community Manager
        droopydog500Community Manager
        Community Manager
        April 29, 2025

        Hello @master_wisdom2323,

        Thank you for your message. 

         

        Which plan did you purchase? Are you trying to generate images or video? If images, are you trying to generate Model 4 Ultra?

         

        Please include the following information:
        • A screen shot of the whole browser window (including your avatar in the upper right corner) with the error or problem showing.
        • Then, please click on your avatar and take a screen shot of the box that pops up, but please black out your name and email address.
        • Please go to account.adobe.com and take a screen shot of the left two columns showing which plans you have (but do not include the third column that has payment information).

        Thanks,
            droopy

        Adobe Community Expert (not an Adobe employee)
        O
        octavio370935373zrf
        Participant
        April 28, 2025

         

        droopydog500
        Community Manager
        droopydog500Community Manager
        Community Manager
        April 28, 2025

        Hello @octavio370935373zrf,

        I have merged your message into this thread which addresses the issue you raise.

        Please see my pinned message above which explains this.

        Please let us know if you have further questions.

        My best,
            droopy

        Adobe Community Expert (not an Adobe employee)
        Show more replies
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