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P: Firefly Premium Features require a separate Firefly or Creative Cloud Pro subscription

Forum|Forum|11 months ago
February 12, 2025
225 replies
176372 views

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

English: (added by moderator)

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

Design

Correct answer SamarthS

Hi there, apologies for the inconvenience. To assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/3Z849qc. We are here to help.

Show previous replies

R

Red_Jay

Participating Frequently

Help me understand, Adobe: You finally invite me to beta test Firefly video. Two horribly executed prompts later and now every time I enter a prompt I get a pop-up to pay $10 or $30 to generate videos with the BETA version of Firefly. Explain to me your strategy behind giving your paying customers a couple of free prompts and then asking them to pay for more when you haven't even developed a product that is seemingly capable of consistently producing usable content. Oh, and by the way, maybe you should mention the two video generation limit in your sign-up and acceptance emails.

droopydog500

Community Expert

Hello @Red_Jay,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

R

Red_Jay

Participating Frequently

That doesn't explain anything. If the product is still pre-release, that price matrix shouldn't be in effect. Given the low quality of the output, asking paying CC users to shell out that much extra per month is a non-starter, even if they take the Beta label off. It also doesn't remotely address the question I asked in the post- How does Adobe think this strategy makes sense?

R

ricksterCC

Participant

I am participating in the Firefly Generative Video beta.

After two generations, the following request for purchase is shown and I cannot create any more videos.

droopydog500

Community Expert

Hello @ricksterCC,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

T

TARIK ELMASRI

Participant

I'm trying out the new image to video feature that I just got access to.
I have 1000 credits for Firefly, but why can't I use my credits?

A warning screen appears asking me to request a loan from my manager.

michaelr56782911

Participant

same with me...

P

PavelTicho

Participant

Dobrý den, nevím proč mi nejde generovat videa, když mám ještě dost kreditů. děkuji za odpověď. P.

droopydog500

Community Expert

Hello @PavelTicho ,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

J

jamesportis

Participant

Hello Adobe CS Representative,

I am told I have run out of complimentary credits when I have a paid subscription. I guess I don't understand, is the message saying I have used 991 / 1000 credits, which would be impossible as I use a local version of Flux to generate images and I just started using the video generator today. If it is that I have used 9 credits so far, then that would make sense, but why am I being prevented from creating any additional videos? Thank you for your help.

droopydog500

Community Expert

Hello @jamesportis,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

jackthegiantkiller

Inspiring

The problem, Droopy, is that Adobe has once again really botched the rollout of this and further angered their customers by declaring a new feature then cutting off access before you can actually make a decent video. You would think that Adobe, with its massive returns for investors, would provide these tools for ample testing in the beta stage. I generated two remarkably bad videos based on an image and was then cut off. This is a terrible terrible strategy to apply to your users whose work you already trained your AI on before you suddenly had to backtrack due to the bad press, declaring how you don't use our images for training. Yes, now you don't, because you got caught. Great job. Keep on alienating us.

H

Happiness Web Agency

Participant

I have 1000 credits but https://firefly.adobe.com/upload/video-generation wants Request access to: Adobe Firefly Pro which is not possible. Is Adobe Firefly Pro not included in our Creative Cloud All Apps subsciption?

droopydog500

Community Expert

Hello @Happiness Web Agency,

Firefly pro is not included in Creative Cloud All Apps. Please see my pinned message above for more details.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

H

hypertodd

Participant

In Firefly text to video beta, I am trying to create video tests, but I get a popup to buy a subscription and then an error saying that I have run out of complimentary credits. Yet my account dropdown says that I have 1500 credits. FYI - the two tests that I have run so far are unusable, so I am not going to purchase a subscription in addition to the subscription that I already have.

droopydog500

Community Expert

Hi @hypertodd,

Please see my pinned message at the top of this thread for the explanation. Happy to answer any additional questions you have.

My best,

droopy

Adobe Community Expert (not an Adobe employee)

S

stelfair

Participating Frequently

I received the email today that i now have access to Generate Video via Adobe Firefly. When i went to the dashboard to try it out, it stated that i was already out of credits. How can that be?

droopydog500

Community Expert

Hello @stelfair,

Please see my message above which explains this.

my best,

droopy

Adobe Community Expert (not an Adobe employee)

M

mikhailk82068301

Participant

This is extremely dissapointing, the whole point of me getting Creative Cloud was because it said Firefly was included. This feels scammy and out of integrity.

droopydog500

Community Expert

Hello @JuanoPY,

Thank you for your message. I am sorry you are having this problem.

Users on Creative Cloud plans can use their credits on any standard Firefly feature (e.g., Generative Fill, Generate Image). However, users need to be on Firefly premium plan (or a Creative Cloud Pro plan in North America and rolling out to other regions as of July 1) to access premium features like:

Generative Video
Translate Video
Translate Audio
Translate & Lip Sync*
Non-Adobe models
Image Model 4 Ultra
Generative Extend in Premiere Pro

Adobe is providing all users the ability to try out the premium features. Complimentary generations vary by premium feature (e.g., 2 complimentary generations of Generate Video).

This is the table in the Frequently asked questions about generative credits document that illustrates this:

Even though individual creative cloud plans have generative AI credits, those credits cannot be used for video creation beyond the limited trial. Video generation will need one of the paid Firefly premium plans, which are Firefly Plus or Firefly premium (shown in the chart above). More information on Firefly plans is available at: Compare plans that include creative AI.

For more information on the rollout of Creative Cloud Pro plans, please see: Changes to Creative Cloud for individuals plans including students and teachers plans.

More information on standard and premium generative features is contained in this document Adobe posted on Reddit: Adobe Firefly Announcements / Video Model / FAQ. For more information on Creative Cloud Pro, see: Creative Cloud Pro brings new tools and creative controls.

Thanks,
droopy

[UPDATED: 2025-04-03 to include new revised comparison table.

2025-04-24 based on changes to Firefly premium features.

2025-05-15 for new Creative Cloud Pro plans

2025-07-01 for further roll out of Creative Cloud Pro plans]

Adobe Community Expert (not an Adobe employee)

S

Seb Morin

Participant

Bonjour

C'est très clair mais deux remarques : comment ce principe va-t-il fonctionner en regard des applications exploitant les outils (premiere, audition peut-être) ?

Ensuite le plan Firefly plus est absurdement cher pour si peu de générations : le moteur n'est pas parfait et nécessite plusieurs essais. le ratio prix/vidéos/mois est tout sauf rentable, et encourage à aller voir ailleurs.