Participant

Answered

P: Firefly Video access issues with organisations on Enterprise or Teams plans

Forum|Forum|11 months ago
February 12, 2025
90 replies
55092 views

I'm trying to use firefly video generator, but it's not allowing me. Saying the following (see screenshot)

(translated from Dutch):

''You have no access to this funtion
You can contact your provider to ask for permission.''

Is this a bug, or is the feature legitimately locked for me for some reason?
Thanks in advance for the help.

Correct answer droopydog500

Hi @173fuel,

Firefly video is currently not available on any educational enterprise plan. Adobe has not announced when or if that will change in the future.

My best,

droopy

L

lalh_studio0274

Participant

Screenshot_2025-11-05_at_3-35-00 PM.png

1

173fuel

Participant

I have an account through the university that I worked for, and the video feature of firefly isn't available. Does anybody know why?

droopydog500

Correct answer

Community Manager

Hi @173fuel,

Firefly video is currently not available on any educational enterprise plan. Adobe has not announced when or if that will change in the future.

My best,

droopy

Adobe Community Expert (not an Adobe employee)

S

Sharon36652864tl6v

Participant

I should have access to Adobe Firefly with my license/subscription; however, when I go to make videos, it says I don't have access and need to contact my admin.

droopydog500

Community Manager

Hello @Sharon36652864tl6v,

Thank you for your message.

Is your enterprise plan affiliated with a school or university? If so, Firefly video is not available on those plans at this time. If it is not affiliated with a school or university, you will need to contact your local Adobe administrator. If you are not sure who that is, start with IT.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

?

??1019

Participant

It says that I can inquire and favor an access to generate ai video. Can I get an access? Thank you.

S

SamarthS

Community Manager

Hi @히옹1019

Thanks for reaching out. Could you share the plan you are on? The standard CC plan cedits cannot generate videos.

Thanks

^Sam

M

Mikerfitor999

Participant

i have this problem in adobe firefly. and i want access please fix it

droopydog500

Community Manager

Hi @Mikerfitor999,

This generally means you are on an enterprise plan and your enterprise plan does not have Firefly premium features on the plan. If your enterprise plan is a educational plan, those features are currently not available on EDU enterprise plans. If your enterprise plan is not an educational plan, please talk with your local Adobe administrator. They can contact their Adobe account representative about adding Firefly premium features to your plan.

droopy

Adobe Community Expert (not an Adobe employee)

R

Russell Addis

Participant

Nous avons un message qui dit qu'on n'a pas accès, via Google Chrome, alors que nous avons le profil Entreprise.

droopydog500

Community Manager

Hello @Russell Addis,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

K

karthick_5171

Participant

You Don’t Have Access to This Feature

Monika Gause

Community Expert

What kind of account is that?

If you have a company account or school account, please contct your IT department. They can limit it.

A

awesome_moon4540

Participant

この機能にアクセスできません

管理者に連絡してアクセス権をリクエストしてください。とでるのですが、どのように解決すればいいですか？

O

Oh.N8

Hey @awesome_moon4540

Could you provide a screenshot or a couple so we can help you further?
Cheers
O. Nate

A

awesome_moon4540

Participant

What screenshot do you need to know what is happening to my account. If you could tell me and I can provide it.

A

alan + eunt90568687

Participant

I was trying to create a video and have 500/500 credits, but Adobe is telling me I need to buy more credits. Is this normal?

droopydog500

Community Manager

Hello @alan + eunt90568687,

Thank you for your message. I am sorry you are having this problem.

You appear to be on an enterprise plan. If the plan your enterprise has includes video, your local Adobe administrator would need to enable your account for video. If the plan your enterprise has does not include video, they would need to contact Adobe to have it added to your plan. Note, if you are on an EDU enterprise plan, video is not currently available on those plans.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

梁

梁仕華

Participant

Dear

I am currently experiencing issues generating AI videos using Firefly. Could you please advise on how to resolve this?

Thank you for your time and assistance.

Sincerely,
Kevin liang

droopydog500

Community Manager

Hello @梁仕華,

I have merged your message into this thread which addresses the issue you raise.

My pinned message above explains this in more detail, but the enterprise plan you are on does not appear to have Firefly premium features, including Firefly video. Please contact your local Adobe administrator. If you are not sure who that is, start with the IT department.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

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