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maxv33128658
Participant
February 12, 2025
Answered

P: Firefly Video access issues with organisations on Enterprise or Teams plans

I'm trying to use firefly video generator, but it's not allowing me. Saying the following (see screenshot)

 

(translated from Dutch):

 

''You have no access to this funtion
You can contact your provider to ask for permission.''

Is this a bug, or is the feature legitimately locked for me for some reason?
Thanks in advance for the help.

    droopydog500
    droopydog500Correct answer
    Community Manager
    August 28, 2025

    Hi @173fuel,

     

    Firefly video is currently not available on any educational enterprise plan. Adobe has not announced when or if that will change in the future. 

     

    My best,

        droopy

    Adobe Community Expert (not an Adobe employee)
    View reply

    220 replies

    Show previous replies
    Zylee77
    Participant
    May 15, 2025

    I can access the video generation UI but cannot execute the feature.

    Translate
    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 15, 2025

    Hello @Zylee77,

    I have merged your message into this thread which addresses the issue you raise.

    My pinned message above explains this in more detail, but the enterprise plan you are on does not appear to have Firefly premium features, including Firefly video. Please contact your local Adobe administrator. If you are not sure who that is, start with the IT department.

    Please let us know if you have further questions.

    My best,
        droopy

    Translate
    Adobe Community Expert (not an Adobe employee)
    VanessaTorres
    Participant
    May 8, 2025

    Não estou conseguindi usar o firefly para videos. Diz que minha organização não me da acesso, mas eu tenho o firefly incluso no meu plano (que é o completo) 

     

    Translate
    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 8, 2025

    Hello @VanessaTorres,

     

    The creation of video is a Firefly premium service. Firefly premium services are not available on all enterprise plans. While you enterprise plan might have Firefly standard services like text to image, generative fill, and text to vector, that does not mean all Firefly services are available.  If Firefly premium services are not on your enterprise plan, you will need to talk with your local Adobe administrator about them contacting their Adobe Account Representative to see about adding Firefly premium services to your enterprise plan. If you are not sure who the local Adobe administrator is, please contact your IT department.

    Thanks,
        droopy

    Translate
    Adobe Community Expert (not an Adobe employee)
    慧淇277239280myl
    Participant
    May 6, 2025

    Hi, i'm KIKI one of your member. My plan includes 500 credits and I can create pictures successfully. But when I want to create a video it shows that I  don't have access to this feature. Please help me solve this problem as soon as possible.


     

    Translate
    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 6, 2025

    Hello @慧淇277239280myl,

    It appears you are on an enterprise plan. Not all enterprise plans have access to Firefly video generation. If you are on an educational enterprise plan, video generation is not available on those plans. If you are on an enterprise plan that is not for an educational institution, contact you local Adobe administrator. They can contact their Adobe account executive to see what changes they can make to their plan to add Firefly video. If you are not sure who your local Adobe administrator is, start with the IT department.


    My best,
        droopy

    Translate
    Adobe Community Expert (not an Adobe employee)
    Sebastian Joh34399604abif
    Participant
    April 18, 2025

    This is really preposterous. I am on an EDU plan and got the email too because I added myself to the waiting list. I thought Adobe would have an interest in people testing (and possibly deciding to use) their tools but apparently they won't us to use competitors' tools...

    Translate
      Karine23577208j4qz
      Participant
      April 10, 2025

      Hello, i use  a entreprise plan.

      i use Google Chrome 135.0.7049.42

       

      the screen shot:

      Translate
      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      April 10, 2025

      Hi Karine23577208j4qz!

      Sorry about that. Do you have Firefly premium plans along with your enterprise subscription? Please see the pinned post on this thread: https://adobe.ly/4ibfAUC

       

      Let us know if you have any questions,

      Thanks,

      KR

       

       

      moved to discussions

      Translate
      amanda26645596i2g9
      Participant
      April 3, 2025

      Hi there. I have been experimenting with Adobe Firely for both text to image and trying to use the video beta. I have had no issues using the text to image, but when I attempt to use the video beta, it won't allow me to generate anything. I reached out to the person in my organization's who helps manage our Adobe account and they said when they spoke with Adobe that it likely had to do with not having enough credits availalble. However I don't see anything in the interface for Firefly mentioning the number of credits available and I'm still able to use the text to image functionality in Firefly without issue. Does anyone have any idea what might be happening here? Thanks!

      Translate
      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      April 3, 2025

      Hi amanda26645596i2g9!

      I'm sorry to hear that. Do you see errors or messages while using the video feature? Are you on the Firefly Premium subscription to access premium features like Generative Video and Translate Video and Audio? https://adobe.ly/3QX0wii

       

      Let us know if you have any questions. 

      Thanks,
      KR

      Translate
      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      April 2, 2025

      Hi @Daniela218411529rt9,

       

      Unfortunately, Firefly Video is not available on EDU Enterprise plans at this time.

       

          droopy

      Translate
      Adobe Community Expert (not an Adobe employee)
      Daniela218411529rt9
      Participant
      April 2, 2025

      I have adobe firefly on my creative cloud and it is a school account but it says I have an enterprise account.

      I have not generated videos in the past. 

      It has happened since the first time I attempted to use it.

      It happens in more than one browser.

      I using mac sequioa, and i am using chrome and safari.

       

       

       

       

      Translate
      Typestar
      Participant
      April 1, 2025

      I'm a full Creative Cloud enterprise subscriber, Firefly shows in my available apps, and there's a full credit balance in the app. However, when I try to translate a video I get the error message: "You don't have access to this feature. You can contact your admin to request access."

       

      I am the admin and I don't see anywhere in the console where I can enable this, so I'm assuming this is a bug.  Anyone else experiencing this error or know how to fix it? Thanks.

       

      On MacBookPro M3, Sequoia 15.3.2 

      Translate
      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      April 1, 2025

      Hello @Typestar,

      Thank you for your message. 

      You will need to contact your Adobe account representative. Firefly Premium services are not available on every plan, and it is likely the plan you have does not include them. 

      Thanks,
          droopy

      Translate
      Adobe Community Expert (not an Adobe employee)
      Camille.dclrq
      Participant
      April 1, 2025

      Hello

       

      On ne peut pas créer d'image à la vidéo avec Adobe Firefly en tant qu'étudiant ?

       

      bien à vous

       

      Camille

      Translate
      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      April 1, 2025

      Hello @Camille.dclrq,

      Currently, Firefly video is not available on EDU enterprise plans. So, if you are using a school account, unfortunately that service along with audio/video translation are not available.

      Thanks,
          droopy

      Translate
      Adobe Community Expert (not an Adobe employee)
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