Participant

Answered

P: Firefly Video access issues with organisations on Enterprise or Teams plans

Forum|Forum|11 months ago
February 12, 2025
90 replies
55092 views

I'm trying to use firefly video generator, but it's not allowing me. Saying the following (see screenshot)

(translated from Dutch):

''You have no access to this funtion
You can contact your provider to ask for permission.''

Is this a bug, or is the feature legitimately locked for me for some reason?
Thanks in advance for the help.

Correct answer droopydog500

Hi @173fuel,

Firefly video is currently not available on any educational enterprise plan. Adobe has not announced when or if that will change in the future.

My best,

droopy

Show previous replies

O

Omar34456550nztu

Participant

Dear support,

I'm an Adobe Education Institute fellow and was able to access Adobe Firefly video. I have generated some works but accidentally requested credits, although this was not necessary, and have received the below error message ever since mid february 2025.

Even logging out and back in again did not resolve the issue. Please find a screenshot attached.

Best wishes,

N

Nite-Stian

Community Expert

Is it possible you've spent your credits included in your plan, and thats why the message pops up making you able to create more?

K

KevinHaynes

Participant

Wow, this sucks.

M

minskdisseny

Participant

Estoy intentando generar vídeos con Firefly, con la opción Generate video (beta), pero no me deja, me dice que no está disponible la aplicación y que me tengo que poner en contacto con el administrador de IT.

Estoy suscrito a Adobe CC y tengo créditos en Firefly.

¿Me podéis ayudar?

droopydog500

Community Manager

Hello @minskdisseny,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

M

Marcel_MV

Participant

I received any email that reads:

"Hello, We’ve got great news — Generate Video (beta) is now available. Powered by the Adobe Firefly Video Model, Generate Video (beta) lets you generate new, commercially safe video clips with the ease of creative AI. Quickly communicate your creative intent, create b-roll to fill gaps, add new elements to a shot, and so much more."

But when I go to the page to attempt to test text to video or image to video it says: " You don't have access to this feature. You can contact your admin to request access. "

So do I have access to the Beta or do I not?

Might be a bug?

droopydog500

Community Manager

Hello @Marcel_MV,

Thank you for your message. I am sorry you are having this problem.

You appear to be on an enterprise plan. If the plan your enterprise has includes video, your local Adobe administrator would need to enable your account for video. If the plan your enterprise has does not include video, they would need to contact Adobe to have it added to your plan. Note, if you are on an EDU enterprise plan, video is not currently available on those plans.

I believe the email about Firefly video was sent to everyone on the waiting list and enterprise users were not filtered out of the email.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

mikewilday

Inspiring

Firefly beta video generator only let me create 2 videos and then required some kind of admin permissions to access more. I logged into the Admin account and there is no option to add a Firefly Pro service to our plan. Is this an error? I wanted to explore the tool in its entirety but was only able to generate 2 videos. The credits in the top-right drop-down indicate I have 500/500. Not sure what is going on.

droopydog500

Community Manager

Hello @mikewilday,

Thank you for your message. I am sorry you are having this problem.

If Firefly video is not part of your plan, you will need to contact yoru Adobe account representative for information on adding it to your plan.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

D

dave5DCA

Participant

not giving access to video generation, saying contact admin, but im the admin on my team?

droopydog500

Community Manager

Hello @dave5DCA,

If you are the Adobe enterprise admin for your organisation, you can contact Adobe support from your administrator console and get assistance with provisioning Firefly to users.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

M

Marcel21915781h0rb

Participant

Wenn ich bei Adobe Firefly versuche ein Video zu erstellen, erhalte ich die Fehlermeldung:

Du hast keinen Zugriff auf diese Funktion

Du kannst deinen Administrator kontaktieren, um Zugriff anzufordern.

Allerdings erklärt sich mir nicht welchen Administrator ich kontaktieren soll, da ich den Account selbst Administriere. Und ich finde auch keine Option, mir selbst die Funktion frei zu geben.

droopydog500

Community Manager

Hello @Marcel21915781h0rb,

Thank you for your message. I am sorry you are having this problem.

For information on how to contact your organisation's Adobe administrator, please see: How do I contact my Adobe administrator?

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

D

DTU_asger

Participant

I can't use Firefly to generate video. Admin tells me that I should have the rights already.

droopydog500

Community Manager

Hello @DTU_asger,

Thank you for your message. I am sorry you are having this problem.

Not all enterprise plans have Firefly video generation included. For example, EDU enterprise plans do not have and cannot adds Firefly video at this time. Other enterprise plans might have to add on to their enterprise plan to get Firefly video. Your organisation's Adobe Admin can seek assistance from Adobe support via their administrator console.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

P

philipp_2119

Participant

Hey, leider erscheint folgende Fehlermeldung wenn ich ein Text to Video generieren möchte.

Du hast keinen Zugriff auf diese Funktion

Du kannst deinen Administrator kontaktieren, um Zugriff anzufordern.

droopydog500

Community Manager

Hello @philipp_2119,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

S

Sean28709761zwrf

Participant

This is the error I get:

You don't have access to this feature

You can contact your admin to request access.

droopydog500

Community Manager

Hi @Sean28709761zwrf,

Please contact you organisation's Adobe administrator for access. For information on how to contact your organisation's Adobe administrator, please see: How do I contact my Adobe administrator?

droopy

Adobe Community Expert (not an Adobe employee)

Show more replies

Du hast keinen Zugriff auf diese Funktion

Hey, leider erscheint folgende Fehlermeldung wenn ich ein Text to Video generieren möchte.

Du hast keinen Zugriff auf diese Funktion

This is the error I get:

You don't have access to this feature

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