Participant

Answered

P: Firefly Video access issues with organisations on Enterprise or Teams plans

Forum|Forum|11 months ago
February 12, 2025
90 replies
55092 views

I'm trying to use firefly video generator, but it's not allowing me. Saying the following (see screenshot)

(translated from Dutch):

''You have no access to this funtion
You can contact your provider to ask for permission.''

Is this a bug, or is the feature legitimately locked for me for some reason?
Thanks in advance for the help.

Correct answer droopydog500

Hi @173fuel,

Firefly video is currently not available on any educational enterprise plan. Adobe has not announced when or if that will change in the future.

My best,

droopy

Show previous replies

Cross Assembly Creative

Participant

I was given beta access to firefly pro and when I went to use it, I got an error message saying I didn't have access.....

droopydog500

Community Manager

Hello @Cross Assembly Creative,

It appears you are on an enterprise plan. Not all enterprise plans have video capability or have it enabled by default. Your best bet is to talk with your organisation's Adobe administrator. If you are not sure who that is, please start with your IT department.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

S

Sunny_Kumar963

Participant

I also faced some issues, so I switched to another platform. Currently, I use Vadoo AI as my go-to tool for video generation. It offers many features that make it a great alternative to Firefly. You can access all the top AI models, like Runway and Kling, on a single platform. It’s definitely worth exploring!

N

Natasha_2025Firefly

Participant

Can I ask about the EDU enterprise plan exception? Is there a reason these accounts are blocked from creating videos (not even allowed the 2 test credits)? What if it's decided some users within that plan do need access to video generation - is that going to be possible for the university to achieve?

Also, has the "ask your administrator" message to those with Edu Enterprise plans been updated to indicate they should not contact their administrator (or moreover, that they do not have access to this feature via their account?)

V

Vignesh333376374mrq

Participant

We are experiencing issues with Adobe Firefly despite having an enterprise license. We can't generate video.

droopydog500

Community Manager

Hello @Vignesh333376374mrq,

Not all enterprise plans have access to video features. You local Adobe administrator would need to check your plan to see if it is included, and contact Adobe sales if it is not included.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

B

bodhim34950517

Participant

Firefly Video AI is described as a beta test, but I was only given 2 complimentary generation credits, even though I am a paid adobe creative suite customer. I have 1000/1000 AI generation credits, but they did not apply to Firefly. A beta test should be free, as you are having people work for you to test and submit bug reports. I have worked professionally as a paid product tester. Asking for subscription money from your paying customers after only 2 complimentary credits is not a friendly way to do business. You are taking advantage of customers, offering a beta-level product that requires additional testing, and charging them money to work for you.

Please consider offering low-resolution previews, so the customer can determine if the AI generation they have prompted is even usable. It could cost a user hundreds of dollars worth of credits just to end up with no results that match their vision. A test-generation should not consume an AI generation credit until the user chooses to export a high resolution final render of that generation.

D

DeanUtian

Community Expert

Hi @bodhim34950517 ,

Adobe has recently changed the Firefly availability and plans. Credits that you get for images under the CC plan do not apply to Firefly video. See links below:
https://www.adobe.com/products/firefly/plans.html
https://helpx.adobe.com/firefly/get-set-up/learn-the-basics/generative-credits-overview.html

On your other points, I agree with your suggestion of giving low res versions of videos with more than just 2 attempts would be better to give people the opportunity to try it in a more substantial way. Having just 2 attempts may not even give you great results as AI often needs iteration of prompts to improve the output.

Rachel Browning

Participating Frequently

I have a full private (non-corporate) subscription, so no administrator. I can use Firefly pics without a problem but am told I need to purchase a subscription for video generation. This can't be right. I tried to report a bug, it wouldn't allow me. I got through to tech services on chat and was cut off. Pretty poor service.

T

timothyb82556379

Participant

says i dont have access to this feature when i should! very frustrating

L

lennart_9632

Participant

Hi!

I signed up for the new beta features earlier this year and yesterday I got an invitation to try it. Unfortunately I get this error message when I shall try the video generator...

You don't have access to this feature

You can contact your admin to request access.

How come? I have a licenser for the complete Creative Suite.

Sincerely,

/Lennart Svensson

droopydog500

Community Manager

Hello @lennart_9632,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

L

lennart_9632

Participant

Hi!

I can see several contradictive answers here. Does all usage of Firefly now require an additional license or is it only the video feature that does so? Is Firefly included in any version of the Creative Suite? If so, which one(s)?

Adobe is really not handling this professionally. Paying customers should be able to expect more.

/LS

A

Alejandro25244349y24t

Participant

Hola, me llego un email para probar la Beta de firefly video pero al intentarlo me dice que no tengo permiso, en teoria deberia poder acceder . ¿Cual es el problema exactamente?

droopydog500

Community Manager

Hello @Alejandro25244349y24t,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

L

latikeshs

Participant

I gained access to text-to-video, but after entering a prompt, I received a message saying I need to contact my administrator to request access.