Skip to main content
Participant
February 12, 2025
Answered

P: Firefly Video access issues with organisations on Enterprise or Teams plans

  • February 12, 2025
  • 90 replies
  • 55092 views

I'm trying to use firefly video generator, but it's not allowing me. Saying the following (see screenshot)

 

(translated from Dutch):

 

''You have no access to this funtion
You can contact your provider to ask for permission.''

Is this a bug, or is the feature legitimately locked for me for some reason?
Thanks in advance for the help.

Correct answer droopydog500

Hi @173fuel,

 

Firefly video is currently not available on any educational enterprise plan. Adobe has not announced when or if that will change in the future. 

 

My best,

    droopy

90 replies

philpettit
Participant
February 13, 2025

I received an email that says "You're In"
but when I try to use it I get this error:

You don't have access to this feature

You can contact your admin to request access.

droopydog500
Community Manager
Community Manager
February 14, 2025

Hello @philpettit,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

Adobe Community Expert (not an Adobe employee)
philpettit
Participant
February 14, 2025

Thanks for the reply, but I'm not on an EDU account.  I also notice that when I try the text-to-video,  I am charged credits and I don't get the notice that I don't have access until after I type a prompt .

Participant
February 13, 2025

I have been informed via email that "I am in". However, I cannot use the feature. Do you have any tips on why this might be happening?

 

droopydog500
Community Manager
Community Manager
February 13, 2025

Hello @humay,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

Adobe Community Expert (not an Adobe employee)
droopydog500
Community Manager
Community Manager
February 13, 2025

For folks following this thread, I have updated the pinned message with additional information from Adobe. If you have additional questions on enterprise users using Firefly video, please post them in this thread.

 

Thanks,

    droopy

Adobe Community Expert (not an Adobe employee)
Participant
February 13, 2025

Encountering an issue with Adobe Firefly (Image to Video Beta). The files aren't working, and I keep experiencing a bug. Kindly look into this and resolve it.

Participant
February 13, 2025

I too am having the issue on an Enterprise version - HOWEVER, please read the rest of my message, as it is a different aspect I'm enquring about (and giving feedback on).

I understand this is a new feature being rolled-out, but did you alert the administrators for adobe accounts about this? I belong to a University, and I fear the person who manages the software will now be inundated with enquiries from staff and students without understanding what precipitated this change. I know the logistics around subscription renewal result in an increase workload and stress for the responsible party... so goodness knows what this will do!
 
Also.... If the additional features of firefly (e.g. video) require a company to upgrade their plan, I think it might have been more responsible to omit enterprise users from beta-testing (or at least not call it "beta testing" and inform those not on enterprise plans that allow video use, that they're not going to be able to use the feature).  

Participant
February 13, 2025

Agree! I work for a university as well. If Firefly is going to cost extra, it's pointless to "offer" us to test it in beta. 

Participant
February 13, 2025

Hello Adobe,

I gotta email that I had access to the Beta Firefly Generate Video on Feb. 12th. I was only able to generate 2 videos and barred from doing any more. So a window comes up to ask for permission to make more renders. My company has an Enterprise account where they are the administrator.  So I submitted a request. The screenshot below is what I got. Is this a limited access for Beta or will this be an additional expense to my company's account? 

droopydog500
Community Manager
Community Manager
February 13, 2025

Hello @monicah18480071,

 

It depends on what plan your organisation has as to whether video generation is included or requires a plan addition.

My best,
    droopy

Adobe Community Expert (not an Adobe employee)
Participant
February 13, 2025

Buenas tardes.

 

No puedo generar video con IA. Cuando intento hacerlo me sale el mensaje:

"No tienes acceso a esta función

Ponte en contacto con tu administrador para solicitar acceso.

 

Yo soy la persona administradora de la cuenta, por lo que no entiendo que no pueda hacer dicha operación. Necesito que me lo resuelvan cuanto antes, por favor.

 

Un saludo

marcoc66371202
Participant
February 13, 2025

I have been invited to test the beta for AI videos and I receive this message

"You can contact your admin to request access."

 

I contacted my admin team but they do not know what does it means and how to enable my account.

please advise ans give us instruction.

Many thanks

Participant
February 13, 2025

Got the email but getting message that I don't have access to this feature and to contact your Admin. Issueis I am an Adobe Admin for my school and don't know how to change this. Any help is appreciated. 

Participant
February 13, 2025

I am having the same issue. I am not our university administrator,. but I am confused why I received an email saying I have access to something I'm also being told that I do not have access to.

Participant
February 13, 2025

when i tired to maek AI Video

they said 

You don't have access to this feature

You can contact your admin to request access.

But i recieved E-mail 

 

Hello,

We’ve got great news — Generate Video (beta) is now available. Powered by the Adobe Firefly Video Model, Generate Video (beta) lets you generate new, commercially safe video clips with the ease of creative AI. Quickly communicate your creative intent, create b-roll to fill gaps, add new elements to a shot, and so much more.

Participant
February 13, 2025

I received my "You're In, it's time to try Firefly" acceptance email. When I clicked on the link and logged in to my Adobe account and try to generate a video, I received the message I was denied acces. I'm using the same account I used to register for the beta. I already tried logging in and out and resetting my browser. None of this worked. 

droopydog500
Community Manager
Community Manager
February 13, 2025

Hello @Ruben26782426dqki,

Thank you for your message. I am sorry you are having this problem.

Are you using a personal creative cloud plan or one from a company/school/organisation (an enterprise or teams plan)?

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)