Participant

Answered

P: Not sure why my images "violate guidelines" (image depicts children)

Forum|Forum|1 year ago
February 12, 2025
42 replies
26211 views

I attempted to generate video from two different photos of a man and his mother and a family walking in the woods. Both were immediately rejected. Then I used Firefly to generate an image of a man holding his daughter and tried to use that, but it was also rejected. I've attached these images here. I can find no reason that the system would reject these on a content-level. So any thoughts you have would be appreciated.

Audio and video

Correct answer droopydog500

UPDATE: as of March 19, 2026

While Firefly models and most partner models have restrictions that do not permit children to be used in keyframes in video generation, the Runway Gen-4.5 and Kling 2.5 Turbo do allow children in keyframes.

droopy

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D

defaultpjgdx14bzul3

Adobe Employee

Why I am getting 'We can't process this prompt because the reference image

doesn't meet our User Guidelines. You can upload another
image and try again.' error.

I am using my son's image to create a video.

USING IMAGE TO VIDEO

droopydog500

Community Manager

Hello @defaultpjgdx14bzul3,

I have merged your message into this thread which addresses the issue you raise.

Please see my "correct answer" message above which explains this.

Please let us know if you have further questions.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

R

Randall_Leddy3528

Participant

On two occasions I've uploaded images of artists to create a simple animation from a still photo. One of a boy, and one of a girl. Both are fully clothed, and both images wholly tasteful and clean, yet Firefly rejects them based on user guidelines.

droopydog500

Community Manager

Hello @Randall_Leddy3528,

Thank you for your message.

The Firefly video model has a restriction that it will not generate videos with key frames that contain children. That is a restriction in the model currently.

droopy

Adobe Community Expert (not an Adobe employee)

J

Juan378375549ucq

Participant

Estoy intentando generar un video a partir de 2 imagenes de referencia para crear una transición. Justo como lo vi en este tutorial https://www.youtube.com/shorts/lBcC5yzdl1I

Sin embargo, Firefly se reusa a procesar. Dice que la imagen de referencia no cumple con las directrices para usuarios.

Ya revisé las directrices para usuarios y no estoy infringiendo ninguna.

Cual es el problema?

Adjunto captura de pantalla y las 2 imagenes de referencia que estoy usando.

droopydog500

Community Manager

Hello @Juan378375549ucq,

The problem is that the model believes your first keyframe contains a child. The model currently will not generate videos from keyframes it believes contain children. That is a current limitation of the model.

droopy

Adobe Community Expert (not an Adobe employee)

C

Caio_Brugioni3144

Participant

Tentei criar imagens de crianças lavando as mãos ou com xampu na cabeça e o Firefly dá erro.

Gostaria de saber o motivo.

Kartika Rawat

Community Manager

Hi @Caio_Brugioni3144!

Sorry to hear that.

I'm merging your thread here since it’s part of a similar discussion. Please see the correct answer above.

Let us know if this helps.

Thanks

F

Felix3LGato

Participant

Im not sure I understand why its not creating video with prompts given or without. It is a picture I tool of my wife and kids the prompts were simple "pan from running waterfall to my wife and kids posing on bridge"

Nothing in tos forbids what I am trying to accomplish with the program. Would like further clarification as to why I am unable to create this.
Its a typical portrait shot of my wife and kids standing next to each other and the other is a running waterfall.

S

SamarthS

Inspiring

Hi @Felix3LGato !

Thanks for pointing that out. Firefly currently avoids generating videos from images that include children. This is a careful step to make sure the model handles such content responsibly. We know it can be limiting, but it’s part of ensuring safety as the tool improves.

Thanks

^Sam

CrazyGenre

Participant

Images generated with firefly are unable to be used to create a video transition even though they meet guidelines and come directly from firefly.

droopydog500

Community Manager

Hi @CrazyGenre,

Most likely these were blocked because the model thought there were children in the image. The model currently will not generate a video based on a key frame it believes contains children. That is a restriction in the current model.

droopy

Adobe Community Expert (not an Adobe employee)

S

Suchanda

Participant

This is a photo I took, but Firefly is noy allowing to use for video, citing user guidelines. Not sure what the issue is.

droopydog500

Community Manager

Hello @Suchanda ,

At this time, the model will not generate videos based on keyframes that contain children. That is a limitation of the model.

droopy

Adobe Community Expert (not an Adobe employee)

A

aprile10126350

Participating Frequently

I see in forums that the beta version of firefly didn't allow children in reference frame photo is that still the case for the full version as I assume this is no longer in beta?

droopydog500

Community Manager

Hello @aprile10126350,

Yes. Adobe has not indicated when that might change.

droopy

Adobe Community Expert (not an Adobe employee)

ecosse photography

Participant

I am trying to upload a family photo image to video on firefly but says it does not mee guidlines??

droopydog500

Community Manager

Hi @ecosse photography,

I merged your message into this thread which covers the issue you are having. The current Firefly Video model will not generate videos based on keyframes that contain children. That is a current limitation of the model.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

C

christopher7

Participating Frequently

I created an image on firefly. It is a simple image of an ancient family in the desert. It shows a man wearing an ancient robe, a woman with a headcovering, and two boys.

I imported this image into Firefly generative video, and it refused to use the image, citing it as an offensive image against the guidelines. Like, What?

Firefly refused to use an image created by Firefly!

I will attach the "offensive" image created by Firefly.

droopydog500

Community Manager

Hello @christopher7,

I merged your message into this thread which covers the issue you are having. The current Firefly Video model will not generate videos based on keyframes that contain children. That is a current limitation of the model.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

C

christopher7

Participating Frequently

So I can't use an AI generated image of children, made by Firefly itself to animate it on Firefly?

I can't image this being a problem. Is this limitation a bug, or a deliberate limitation by design?

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