problem generating a video using a firefly created image

Question

I’m having problems creating an video from an image that i manipulted in Firefly. I keep getting the response

‘Can’t load - We can't process this prompt because the reference image doesn't meet our User Guidelines. You can upload another image and try again.’

The image was partly created in firefly and is an image i took in the office i work in. I can’t see any reason why i can’t use the image. I’ve also changed the video prompt and that still didn’t make any difference. I have tried with a different image and it worked but not the image i wish to turn into a video.

Hajar Toutsi · Answer

Hi steveoodle,Thanks for reaching out about this.When you see the error “We cannot display the generated video. You can edit it and try again.” it usually means that your prompt or reference image contains something that doesn’t align with the AI user guidelines, In those cases, the filter stops the generation until the prompt or image is adjusted to meet the guidelines.If you’re unsure what might be causing the issue, you’re welcome to share your prompt + reference image, and I’ll be happy to help you adjust it so you can get the results you want.We're happy to help.Hajar [Moved to questions]

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