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A7RIII
A7RIII
Participant
May 16, 2026
Question

SLOW AT LOADING AND FREEZING

  • May 16, 2026
  • 5 replies
  • 48 views

SLOW AT LOADING FIREFLY AND AND THE PROGRAM IS REALLY SLOW 

    5 replies

    MAUER_EAG
    MAUER_EAG
    Participant
    June 18, 2026

    Hacer que funcione de verdad
    Firefly es excesivamente lento. No puedo hacer nada, no me deja generar nada. Ni siquiera puedo abrir los proyectos de video que ya tengo generados

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      June 18, 2026

      Hi MAUER_EAG,
      Thanks for writing in.
       

      To help our team investigate this matter more closely, please share the following information with us:

      • A Full Screen-recording collecting a HAR file: Capture your workflow, showing the entire browser window, including your avatar in the upper‑right corner while you collect logs (HAR file)
      • System Details: Specify your Operating System (OS) and Browser (including version numbers).


      We’re here to help, so please share the required details and we’ll take it from there.

      Hajar
      [Moved to questions]

      Fani+esq
      Fani+esq
      Participant
      June 4, 2026

      Va muy lento en general pero con la ampliación de imagen quedó toda la mañana como si estuviera trabajando y no hace nada

      Funciona bastante mal y lento. En el modo de ampliación de imagen se quedó bloquedado sin hacer nada. Una decepción. Programas gratuitos funcionan mejor...

        Hajar Toutsi
        Community Manager
        Hajar ToutsiCommunity Manager
        Community Manager
        June 4, 2026

        Thanks for flagging this, Fani esq

        Could you please share more details about what you’re experiencing on your side? This will help us better understand the issue:

        • Generation time: Does it take unusually long to produce results? If so, how long?

        • Errors: Do you see any error messages? If yes, please share a full screenshot.

        • Model performance: Do you notice slowness with a specific model?

        The more details you provide, the faster we can help you efficiently. Also, consider trying another updated browser and let us know if that changes anything.

         

        Hajar

        [Moved to questions]

        N
        Nitesh36597414z878
        Participant
        May 21, 2026

        firefly is two slow every video gernation through kling also a another video gen model taken time approx 20 min for output this was a so waste of time
        to long time taken by firfly to gernate a 5 second video even i tried through the kling modal i am on my trail period and i want to buy the service’s but this issue is pathatic and i am thinking what happnes if i buy service and this time taking issue remains

        O
        Community Expert
        Oh.N8Community Expert
        May 21, 2026

        Hey ​@Nitesh36597414z878 

        *Firefly is an Adobe Product the boxes in Red*
        Since Firefly is in it’s native environment it is usually faster than the other models w different results.
         

        Kling is a 3rd party model. Kling in its native setting could be faster.
        Each model has different strengths and possibilities.

         

        Cheers

        Nate

        Champ Krabb
        Champ Krabb
        Participant
        May 20, 2026

        ใช้เวลานานในการ Generate ในแต่ละครั้ง ถ้าใช้ตัวอื่นๆ จะสามารถทำได้ในเวลาไม่นาน และก็หักเครดิตโดยที่ไม่ได้ VDO ที่สำเร็จแล้วกลับมาเลย
        Adobe Firefly, generating this takes a long time each time. Other tools can do it much faster, and they also deduct credits without giving you the finished video.

        Hajar Toutsi
        Community Manager
        Hajar ToutsiCommunity Manager
        Community Manager
        May 20, 2026

        Hi Champ Krabb,

        We’re very sorry, this is not the experience we want for our users.
         

        For better performance, please try the following:

        • Clear your cache

        • Use a different browser

        • Open an incognito window

        I also want to clarify how credits are handled in Adobe Firefly:

        • Credits are deducted immediately when you click Generate.

        • If the generation fails and you see an error, credits are automatically refunded after the error occurs. This applies to all errors without exception.

        • If credits were not returned after an error, it usually means the generation did complete successfully. In that case, you can check under Your Stuff > Generation History to see if the video was stored there.

        I recommend reviewing your Generation History to confirm whether any outputs were saved.
         

        Please let us know what you find, we’ll be glad to assist further.

        Hajar
        [Moved to questions]

        Hajar Toutsi
        Community Manager
        Hajar ToutsiCommunity Manager
        Community Manager
        May 18, 2026

        Hi A7RIII,
        Thanks for writing in.

        Could you please share more details about what you’re experiencing on your side? This will help us better understand the issue:

        • Generation time: Does it take unusually long to produce results? If so, how long?

        • Errors: Do you see any error messages? If yes, please share a full screenshot.

        • Image loading: Does the final image take a long time to load?

        • Model performance: Do you notice slowness with a specific model?

        The more details you provide, the faster we can help you efficiently. Also, consider trying another updated browser and let us know if that changes anything.

        Hajar
        [Moved to questions]

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