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Participant
July 5, 2026
Question

Something went wrong Please try again later.

  • July 5, 2026
  • 4 replies
  • 45 views

I have approximately 4,000 Firefly credits, but every image generation request fails within 1–2 seconds with "Something went wrong. Please try again later." I've tested on Chrome, Safari, Incognito mode, and mobile, and the issue has persisted for two days. Please check my account and ensure my credits aren't lost while this issue is being resolved.

    4 replies

    Hajar Toutsi
    Community Manager
    Community Manager
    July 6, 2026

    Hi tbksomunit,
    Thanks for bringing this to our attention.

    To help our team investigate this matter more closely, please share the following information with us in a DM:

    • A Full Screen-recording collecting a HAR file: Capture your workflow (model prompt and reference images if included), showing the entire browser window, including your avatar in the upper‑right corner while you collect logs (HAR file)
    • System Details: Specify your Operating System (OS) and Browser (including version numbers).


    We’re here to help, so please share the required details and we’ll take it from there.

    Hajar

    Participant
    July 6, 2026

    Wow, thats super [profanity redacted] of them. 

    Participating Frequently
    July 5, 2026

    acounts created with seven day trial periods are unresponsive. I have purchased a new account without a seven day trial and it is working now. The problem is now going on for almost a week, but until there's a solution this might be your workaround.

    Participating Frequently
    July 5, 2026

    SOLUTION

    Since I see no response from Adobe. 

    The problem is that when you purchase a subscription and want to add the 7 day free trial period.

    Then all the partnermodels are being blocked (unable to connect to the servers).

    I had purchased a subscription with the 7 day trial period and on day 3 from one moment to another  all (partnermodels) stopped working. 

    Now I made a new account payed for the subscription right away without requesting the 7 day free trial.

    And everything is in perfect working order (well not perfect, the webapp is still full of annoying - and preformance bottlenecking bugs).

    So if you are in the same situation with a seven day trial. And you want to start using the software right now, just create a new account so you can use the 30% off promo (because the promo probably will not work anymore if you cancel your account before the trail period has expired} , and pay for the subscription without a 7 day free trial.

     

    I really don't no why it's so difficult for Adobe to just communicate this to the customer so they can get going again creating and working on projects.