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Preran
Preran
Legend
March 27, 2023
Question

Trying to access Firefly?

  • March 27, 2023
  • 131 replies
  • 50130 views

Hi everyone,

 

Beta applications are being approved on a rolling basis and you'll receive a confirmation email once you've been granted access. At this time we do not have an accurate estimate for when access will be granted. Thank you for your patience!

 

If you are having issues with logging in after you receive an approval email, ensure that you are logging in with the same email address with which you have registered.

 

If you are logging in with the correct email address and still facing issues, use this form https://survey.adobe.com/jfe/form/SV_4HmdnIcz9sllpVI?v=e to report the issue to the team. We request you to check the status after a day or so to see if your issue has been resolved.

 

Thanks,

Preran

 

    131 replies

    Show previous replies
    S_Gans
    Community Expert
    S_GansCommunity Expert
    Community Expert
    April 3, 2023

    SOOO excited to have gotten my invitation today. This is even more awesome than I'd anticipated! Thank you!

    Adobe Community Expert / Adobe Certified Instructor
    Lorenzo.
    Lorenzo.
    Participant
    April 3, 2023

    I have got the 'You're In!' email but I still don't have access? Is that normal am I too fast?

    Preran
    PreranAuthor
    Legend
    April 5, 2023

    See https://community.adobe.com/t5/adobe-firefly-beta-bugs/received-the-quot-you-re-in-quot-email-but-having-access-issues/idi-p/13674506 

     

    If the solutions did not work, and you have submitted the form, check in after a day or so to see if the issue has been fixed. 

    M
    Mike29221200rdun
    Participant
    April 3, 2023

    Hello,

    I got my You're in email and have logged in with the same account I used to request access.  I"m not able to do anything though.

    Preran
    PreranAuthor
    Legend
    April 3, 2023

    I am guessing that this is a browser issue. Can you try using a different browser?

    M
    Mike29221200rdun
    Participant
    April 3, 2023

    That did not work.

    biba0000
    biba0000
    Participant
    April 3, 2023

    Hi Preran,

    my Adobe email address is different from the discord email address. I have received the invite trough my Adobe email address, I have opened the link for discord to open and accept the invite, but the link it doesn't open.... is it because the Adobe and Discord accounts have two different emails? What can I do to correct it?

    thank you
    Nella

    H
    Hugo Taveira
    Participant
    April 3, 2023

    Hello there!

     

    Requested acess a week ago and still waiting. 

    Is there any contry restrictions? I live in Portugal btw.

     

     

    D
    Drewble
    Participant
    April 3, 2023

    Hi There, I've been sent an email saying 'I'm in' but when I click on the link supplied it simply takes me to teh firefly page that doesn't show any new buttons in the UI. Just shows the Request Access as per before...

    M
    markedwards3
    Participant
    April 2, 2023

    I am a long term Adobe customer but am happy to be patient and wait for FireFly 🙂 Good things are worth waiting for.

    O
    osman25009550s1b2
    Participant
    April 2, 2023

    Hi,

    I'm one of the good customers of adobe creative suite, last week I gave a request more then five times to access adobe firefly, but I  still didn't get any response from the adobe side. I'm very unhappy to get an irresponsible response from adobe side.

     

    Thank you!

    M
    matthieu29189989omsn
    Participant
    April 1, 2023

    Hey Adobe team, 

    thanks for the notification FYI I had to use chrome to fill the survey instead of my regular safari browser (kind of loose a week on the waiting file due to that) can't wait to try firefily ! 

    hope it help 
    cheer 

    matt 

    B
    Bryan Winge
    Participant
    March 31, 2023

    Heya!

     

    Been following all of the instructions on the Discord, including filling out the form, and now posting here.

     

    1. Signed up for Beta using newer email address

    2. Recieved email saying I was in the queue, but to make sure my Adobe ID email matched the one I'd signed up for the Beta with.

    3. Updated my Adobe ID email address to the one used for the Firefly Beta

    4. Got the "You're In!" email, to the new email address, which now matched my Adobe ID email address

    5. Clicking on the Firefly link takes me to the "Request Access" landing pages that just have videos, with no way to actually get to the operational Firefly interface.

     

    Happy to supply any additional info needed. Been a paying full Creative Cloud All Apps subscriber for many years, and my Adobe ID email address is the same as the one that the You're In email went to. 

     

    Thanks so much!

     

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