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Preran
Legend
March 27, 2023
Question

Trying to access Firefly?

  • March 27, 2023
  • 131 replies
  • 50130 views

Hi everyone,

 

Beta applications are being approved on a rolling basis and you'll receive a confirmation email once you've been granted access. At this time we do not have an accurate estimate for when access will be granted. Thank you for your patience!

 

If you are having issues with logging in after you receive an approval email, ensure that you are logging in with the same email address with which you have registered.

 

If you are logging in with the correct email address and still facing issues, use this form https://survey.adobe.com/jfe/form/SV_4HmdnIcz9sllpVI?v=e to report the issue to the team. We request you to check the status after a day or so to see if your issue has been resolved.

 

Thanks,

Preran

 

131 replies

Participant
March 31, 2023

Got invite for firefly but not able to access it

Shapeshifter12
Participating Frequently
March 31, 2023

I received my invite, tried to resubmit as noted in Discord, but still don't have access.

Participant
March 31, 2023

I have filled out all the forms multiple times. I got the email saying "You're in" and it's been three days and I still don't have access. I have been paying for Adobe Cloud Suite for well over 7 years. Please fix this ASAP

Participant
March 31, 2023

I was accepted & have been using Firefly for almost a week.
Suddenly today I got a message that my payment details were incorrect.
I went to my account & corrected the issue so I'm still a subscriber as usual.
But now when I go back to the Firefly page it denies me access and tells me to apply for access again. Is there soimething I can do about this?

Participant
March 31, 2023

Hello, i've received the invitation email but it doesn't work.
Keeps sending me to the presentation web page.

Can you help?
Thanks
RR

Participant
March 31, 2023

I signed up with my gmail address, but my adobe account had a different email associated with it at that time. After I initially encountered problems accessing the link in the You're In email, I updated my account to reflect that same gmail address, hoping it would fix the issue. It didn't, and I've submitted at least two of the forms linked in the support literature asking for the initial request email address and the one associated with the account. I entered the same gmail address, in both these fields, both times I submitted it. Please help!

grooveva
Participant
March 31, 2023

I've tried multiple browsers even ones I've never logged into my account from so I can rule that out. I've also filled out the forms offered on the Firefly Discord to track issues. Thanks for any help you can offer!

Participant
March 31, 2023

I received a confirmation that I have received acess. Upon clicking on the link it took me to the beta page where I was logged in with my account. I was unable to test out any of the AI image generation tools. Any assistance would be helpful. I have cleared my cache, logged in and out, and restarted my computer and still no access. Thank you.

March 31, 2023

I received a confirmation that I have received acess. Upon clicking on the link it took me to the beta page where I was logged in with my account. I was unable to test out any of the AI image generation tools. Any assistance would be helpful. I have cleared my cache, logged in and out, and restarted my computer and still no access. Thank you.

Participant
March 31, 2023

I receieved the access email for firefly but the link only returns me to the request access page.